Service Desk Specialist

JR United Kingdom; Bradford; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in corporate travel is seeking an IT service analyst to enhance customer service and IT service delivery. This role involves supporting both technical and non-technical customer needs, ensuring high-quality service aligned with ITIL practices. Join a diverse team and contribute to a growing organization focused on employee wellbeing and sustainability.

Benefits

Annual reward and recognition programme

Career development opportunities

Employee wellbeing platform

Increased annual leave

Sustainability initiatives

Qualifications

• Experience as an IT service analyst or in a similar role.
• Knowledge of ITIL best practices.
• Ability to manage multiple priorities.

Responsibilities

• Support customer service lifecycle with high-quality service.
• Ensure IT service delivery aligns with ITIL best practices.
• Assist with IT infrastructure and service desk tools.

Skills

Customer service

Teamwork

Problem-solving

Communication

Technical proficiency

Tools

Service desk software

Job description

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Now boarding: Your career in travel is ready for take-off.

Corporate Travel Management (CTM) is undergoing an exciting period of growth as worldwide travel returns. If you’re ready to embark on a career with a global leader in business travel, we want to hear from you.

At CTM, our people are at the heart of everything we do. We know that our diverse team is the reason CTM is the award-winning TMC we are today, which is why recruiting like-minded travel enthusiasts is an important part of our business’ success and growth.

About CTM

CTM is an award-winning provider of travel service solutions spanning corporate, events, and sports markets. Headquartered and founded in Australia, CTM has offices around the world, including Europe, Asia, North America, Australia, and New Zealand. https://uk.travelctm.com/

About the Role

The purpose of the role is to support the customer service lifecycle by providing professional, timely, helpful, high-quality, and consistent customer service, both technical and non-technical, before, during, and after the customer's needs are met. This involves listening to, valuing, and respecting customers to lead to positive experiences.

They support staff, processes, data, and infrastructure to ensure and deliver high-quality IT services that meet the needs of the region and its users. They ensure that IT service delivery is consistent, reliable, and aligned with best practices ITIL.

Skills & Experience

Skills:

• Excellent customer service and interpersonal skills.
• Strong teamwork and collaboration skills.
• Proficient in ITIL best practices.
• Strong problem-solving and analytical skills.
• Effective communication skills, both written and verbal.
• Ability to manage multiple priorities and work under pressure.
• Technical proficiency in relevant IT infrastructure and service desk tools.

Experience:

• Experience as an IT service analyst or in a similar role.
• Experience with ITIL or similar IT service management frameworks.
• Ability to work as part of a team of IT professionals.
• Experience in vendor management and negotiation.

Knowledge:

• In-depth understanding of ITIL best practices and frameworks.
• Knowledge of IT infrastructure, including networks, servers, and security.
• Understanding of customer service principles and practices.
• Familiarity with service desk software and tools.

Why CTM?

Reward & Recognition

CTM’s annual reward and recognition programme, CTM All Star Awards, takes our peer-voted ‘All Stars’ on an incentive trip to destinations worldwide. Previous trips have included Los Angeles, Hong Kong, Paris, Abu Dhabi, Queenstown, and Dallas.

As part of a strong and stable company, CTM supports your career development with a strong history of promoting from within. CTM’s High-Performance (HiPo) programme has advanced many CTM leaders.

Employee Wellbeing and Flexibility

We prioritize the physical and mental wellbeing of our employees by providing access to a wellbeing platform, free independent advice, increased annual leave, and more.

Sustainability Focus

CTM is committed to sustainability through initiatives such as volunteer leave, offsetting travel emissions, supporting community projects, and implementing paperless policies.

If you’re considering a career in travel or returning to the industry, CTM is your top choice. Your career in corporate travel is ready for take-off. Get on board today.

CTM is a Disability Confident Employer. Please contact our Recruitment team for any necessary arrangements.

We are the Data Controller for your personal information. We will use it solely for recruitment purposes, sharing with our Australian parent company if necessary, and will retain or delete it according to GDPR and Data Protection Act 2018 standards. You may contact our Data Protection Officer at [emailprotected].