Automotive Service Manager: Lead Team & Customer Excellence

Arnold Clark; Irvine; On-site; GBP 42,000 - 60,000; Full time

Benefits offered by this job

33 days annual leave

Flexible leave

Private healthcare

Employee discounts

Workplace pension

Job summary

Arnold Clark in Irvine is seeking an experienced Service Manager to lead the BMW/MINI branch service operation. You will oversee the workshop and retail areas, coach staff, set objectives and ensure compliance with policies while delivering consistently excellent customer service.

Reporting to the service director, you will drive department performance, monitor KPIs and financials, optimise processes, and promote a proactive, ethical culture that maximises service quality and customer

Qualifications

• Experience managing a service department in automotive retail.
• Proven ability to lead teams and achieve targets.
• Strong understanding of DVSA and health and safety policies.
• Excellent communication and problem-solving skills.
• Full driving licence required.

Responsibilities

• Lead a service team of technicians, advisors and support staff.
• Ensure servicing work is carried out correctly and on time.
• Deliver excellent customer service and resolve issues promptly.
• Ensure compliance with company policies and safety standards.
• Review KPI and financial reports and motivate the team to exceed targets.

Skills

Leadership

Team motivation

Customer service

Communication

Driving licence

IT literacy

Policy compliance

KPI analysis

Shop floor mgmt

Job description

Arnold Clark in Irvine is seeking an experienced Service Manager to lead the BMW/MINI branch service operation. You will oversee the workshop and retail areas, coach staff, set objectives and ensure compliance with policies while delivering consistently excellent customer service.

Reporting to the service director, you will drive department performance, monitor KPIs and financials, optimise processes, and promote a proactive, ethical culture that maximises service quality and customer