Service Manager

Arnold Clark; Irvine; On-site; GBP 42,000 - 60,000; Full time

Benefits offered by this job

33 days annual leave

Flexible leave

Private healthcare

Employee discounts

Workplace pension

Job summary

Arnold Clark in Irvine is seeking an experienced Service Manager to lead the BMW/MINI branch service operation. You will oversee the workshop and retail areas, coach staff, set objectives and ensure compliance with policies while delivering consistently excellent customer service.

Reporting to the service director, you will drive department performance, monitor KPIs and financials, optimise processes, and promote a proactive, ethical culture that maximises service quality and customer

Qualifications

• Experience managing a service department in automotive retail.
• Proven ability to lead teams and achieve targets.
• Strong understanding of DVSA and health and safety policies.
• Excellent communication and problem-solving skills.
• Full driving licence required.

Responsibilities

• Lead a service team of technicians, advisors and support staff.
• Ensure servicing work is carried out correctly and on time.
• Deliver excellent customer service and resolve issues promptly.
• Ensure compliance with company policies and safety standards.
• Review KPI and financial reports and motivate the team to exceed targets.

Skills

Leadership

Team motivation

Customer service

Communication

Driving licence

IT literacy

Policy compliance

KPI analysis

Shop floor mgmt

Job description

We’re looking for an experienced and ambitious Service Manager to join the team at our BMW/MINI branch in Irvine.

We Offer

• 33 days’ annual leave
• Flexible leave
• Generous employee discounts
• Private healthcare
• Workplace pension
• …and much more

Hours

Full time: Monday – Friday 8am – 5.30pm and alternate Saturdays 8am – 12pm.

About The Role

As a Service Manager for Arnold Clark, you will have full responsibility for delivering consistently excellent customer service and making sure both the retail area and workshop are maintained to the highest standards.

You will manage and coach staff, set goals and objectives and make sure you’re compliant with policies and procedures. In addition, you’ll ensure the daily smooth running of your department and drive it to even greater success. This role would suit an experienced Automotive Manager with lots of fantastic ideas and a proactive, positive attitude.

Day-to-day duties

• Managing a service team of technicians, advisors and support staff, and making sure productivity and efficiency targets are achieved
• Making sure all the servicing work that takes place in your branch is carried out correctly, competently and on time
• Delivering excellent customer service at all times, resolving any issues quickly and to the satisfaction of the customer
• Ensuring we always remain compliant with company, DVSA, manufacturer and health and safety policies
• Reviewing and analysing department KPI and financial reports, and motivating staff to exceed objectives

Essential Skills

• Previous experience in a similar role
• Strong communication and influencing skills
• A passion for delivering great customer service
• High levels of literacy and numeracy
• Leadership skills and the ability to motivate your team to achieve success
• Good organisation and IT skills
• High levels of accuracy and attention to detail
• The ability to stay calm under pressure
• An understanding of how to identify and maximise sales opportunities, remaining honest, ethical and compliant at all times
• A full clean driving licence held for a minimum of one year

Nice To Have (but Not Essential)

• An understanding of modern motor vehicle technology

Our Culture

Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do – diverse in our make-up, united in our goals.

To find out more about Life at Arnold Clark , visit our website.

Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.