Automotive Service Advisor for Aftersales – XPENG/LEPAS

Brindley Volvo; Wolverhampton; On-site; GBP 27,000 - 37,000; Full time

Benefits offered by this job

Competitive salary

Company pension

Employee discount

Life insurance

Ongoing manufacturer training

Career progression opportunities

Supportive and professional working环境

Job summary

Brindley Group in Wolverhampton is seeking an experienced Service Advisor for our busy aftersales team on West Street. You will deliver first-class customer care across a diverse portfolio, looking after our Honda base while welcoming new XPENG and LEPAS brands.

The role requires organisation, energy and professionalism in a fast-paced dealership environment where every day brings a new challenge. You will manage front-of-house operations, bookings, communications with technicians and customers,

Qualifications

• Minimum 2 years’ experience as a Service Advisor in the motor industry.
• Excellent communication and customer service skills.
• Strong organisational skills and attention to detail.
• Ability to work confidently within a fast-paced, target-driven environment.
• Professional, well-presented and motivated attitude.
• Experience using dealer management systems such as Pinnacle or Pinewood would be advantageous.

Responsibilities

• Welcoming customers and creating a professional first impression.
• Managing vehicle bookings for servicing, maintenance and repairs.
• Liaising closely with the workshop team to ensure efficient scheduling.
• Keeping customers updated throughout the repair and service process.
• Identifying additional work and gaining customer authorisation professionally.
• Managing customer queries and resolving issues effectively.
• Delivering a smooth and professional vehicle handover experience.
• Supporting the aftersales team in achieving excellent customer satisfaction.

Skills

Communication skills

Customer service

Organisation

Fast-paced environment

Tools

Pinnacle

Pinewood

Job description

Brindley Group in Wolverhampton is seeking an experienced Service Advisor for our busy aftersales team on West Street. You will deliver first-class customer care across a diverse portfolio, looking after our Honda base while welcoming new XPENG and LEPAS brands.

The role requires organisation, energy and professionalism in a fast-paced dealership environment where every day brings a new challenge. You will manage front-of-house operations, bookings, communications with technicians and customers,