Automotive Service Advisor: Customer-Focused Career Growth

Marshall Motor Group; Birmingham; Hybrid; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Performance bonus

Tailored training

Career development

Life insurance

Pension

Employee discounts

Job summary

Marshall Motor Group, with cinch Chery Birmingham, is seeking a friendly Service Advisor to join our front-of-house team. You will bridge customers and the workshop, handling bookings, updates and service recommendations. The role focuses on delivering a seamless, positive experience for every customer.

We offer £27,865 basic with £34,000 OTE, 25 days’ annual leave plus holidays, life assurance, a contributory pension and exclusive employee discounts. 40 hours per week.

Qualifications

• Customer service experience is essential.
• Organised with excellent communication skills.
• Ability to manage own workload and customer base.
• Automotive background preferred but not essential.

Responsibilities

• Be the link between customers and workshop from booking to collection.
• Welcome customers at front of house and keep them informed throughout the process.
• Complete admin tasks accurately and support customers with future vehicle needs.

Skills

Customer service

Communication

Organisation

Time management

Team player

Tools

CRM systems

Job description

Marshall Motor Group, with cinch Chery Birmingham, is seeking a friendly Service Advisor to join our front-of-house team. You will bridge customers and the workshop, handling bookings, updates and service recommendations. The role focuses on delivering a seamless, positive experience for every customer.

We offer £27,865 basic with £34,000 OTE, 25 days’ annual leave plus holidays, life assurance, a contributory pension and exclusive employee discounts. 40 hours per week.