Automotive Service Advisor - Customer-First, Fast-Paced

Listers Group Limited; West of England; Hybrid; GBP 32,000 - 42,000; Full time

Benefits offered by this job

25 days holiday plus bank holidays

Company Pension

Wellness Programme

Sick Pay

Group life insurance

Staff discount on car servicing

Listers Benefits – discounts on…

Long service and loyalty incentives

Staff referral scheme

In-house, manufacturer & professional…

Free Parking / On-site Parking

Company Events

Job summary

Listers Group Limited is recruiting a Service Advisor for our Toyota/Chery Dealership in Bristol. The role runs Monday to Friday, 08:00–18:00 with Saturday rota shifts, offering a basic salary plus a monthly bonus and an OTE of £35,000.

You will deliver high levels of customer satisfaction in a busy environment, schedule workshop workload, greet customers, and keep them informed on progress. Experience in customer service and a target-driven mindset are valued.

Qualifications

• Experience in a customer service role.
• Able to work to key targets to deliver customer satisfaction and sales objectives.
• Knowledge of dealer management systems would be an advantage but is not essential.

Responsibilities

• Booking customer vehicles in for maintenance and/or repairs and liaising with the workshop to schedule workload.
• Meeting customers on arrival and providing a seamless service, from drop off to handover.
• Updating customers with progress and obtaining authorisation for additional work and follow-up calls.
• Liaising with Workshop, Parts and Sales to ensure vehicles are ready on time.

Skills

Customer service

Sales targets

Communication

Tools

Dealer management systems

Job description

Listers Group Limited is recruiting a Service Advisor for our Toyota/Chery Dealership in Bristol. The role runs Monday to Friday, 08:00–18:00 with Saturday rota shifts, offering a basic salary plus a monthly bonus and an OTE of £35,000.

You will deliver high levels of customer satisfaction in a busy environment, schedule workshop workload, greet customers, and keep them informed on progress. Experience in customer service and a target-driven mindset are valued.