Automotive Service Advisor – Customer Experience Pro

Greenhouse Software, Inc.; Stoke-on-Trent; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Competitive salaries with progression

Generous annual leave

Enhanced family leave

Techscheme for discounted tech

Eyecare vouchers

Smart Health GP services

Dental insurance

Critical illness cover

Job summary

Lookers Stoke BMW is recruiting for an experienced and dedicated Service Advisor to join our Aftersales Team. You will handle bookings, advise on warranties, and liaise with the Aftersales department to schedule work, while delivering excellent customer service.

You will thrive in a fast-paced dealership environment, communicating clearly and building rapport with customers, and you may have experience with Kerridge/ADP. Great progression opportunities await.

Qualifications

• Experience in automotive aftersales or service advisory.
• Excellent communication and customer service skills.
• Ability to explain technical information clearly and build rapport.

Responsibilities

• Booking MOTs, services and other repair work for customers.
• Advise customers about warranty cover and upsell parts.
• Coordinate with Aftersales to schedule appointments.
• Handle high-volume customer enquiries by phone and online.
• Inform customers of turnaround times and maintain records.

Skills

Customer service

Communication

Teamwork

Rapport building

Explain technical info

Kerridge

ADP

Tools

Kerridge

ADP

Job description

Lookers Stoke BMW is recruiting for an experienced and dedicated Service Advisor to join our Aftersales Team. You will handle bookings, advise on warranties, and liaise with the Aftersales department to schedule work, while delivering excellent customer service.

You will thrive in a fast-paced dealership environment, communicating clearly and building rapport with customers, and you may have experience with Kerridge/ADP. Great progression opportunities await.