Automotive Service Advisor Apprentice

INSPIRO LEARNING LIMITED; Greater London; On-site; GBP 9,100 - 13,000; Full time

Job summary

Group 1 Volkswagen New Southgate offers an apprenticeship as a Service Advisor, providing formal qualifications through extensive product training while in full-time employment at a Volkswagen retailer in New Southgate.

The programme combines virtual classroom remote learning with face-to-face training, including travel to Milton Keynes for training. The role involves front-line customer service and administration within the service department, with clear progression opportunities.

Qualifications

• Personal Qualities: Enthusiasm and willingness to learn, Teamwork, Strong communication, Customer Service.

Responsibilities

• Customer Service: Arranging bookings and appointments, talking to customers face to face and on the phone, communicating with the customer throughout the time their vehicle is with us.
• Administration: Completion of relevant paperwork for customer service and centre records, preparation of invoices, processing of warranty claims.
• Teamwork: Liaison with workshop and management to deliver an amazing customer experience.
• Promotion: assisting with the sale of accessories and service plans.

Skills

Customer Service

Communication

Teamwork

Problem Solving

Job description

Group 1 Volkswagen New Southgate offers an apprenticeship as a Service Advisor, providing formal qualifications through extensive product training while in full-time employment at a Volkswagen retailer in New Southgate.

The programme combines virtual classroom remote learning with face-to-face training, including travel to Milton Keynes for training. The role involves front-line customer service and administration within the service department, with clear progression opportunities.