Automotive Service Advisor

TN United Kingdom; Warrington; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Service Advisor to be the friendly face of their dealership. In this role, you will engage with customers, ensuring their service and repair needs are met with efficiency and professionalism. Your responsibilities will include managing customer inquiries, coordinating with workshop teams for timely vehicle completion, and upselling additional services. This position offers opportunities for internal promotions, making it an exciting chance for growth in a supportive environment. If you have a passion for customer service and a full UK driving license, this role could be a perfect fit for you.

Qualifications

• Previous customer service experience in a dealership is essential.
• Full UK driving license is required.

Responsibilities

• Serve as the first point of contact for customers at the dealership.
• Handle customer service enquiries efficiently via various channels.

Skills

Customer Service

Communication

Upselling

Job description

Job Description: Service Advisor

As a Service Advisor, you will be friendly and professional, serving as the first point of contact for customers visiting the dealership.

Your responsibilities will include:

1. Dealing with customer requirements for service and vehicle repairs in an efficient and courteous manner to ensure high customer satisfaction.
2. Handling all service enquiries via telephone, email, and face-to-face interactions.
3. Managing the allocation and handover of courtesy cars.
4. Liaising with workshop teams to ensure the timely completion of customer vehicles.
5. Upselling additional works, service plans, and warranties.

Opportunities for internal promotions are available for the right candidates.

Requirements:

• Previous dealership customer service experience is essential.
• Full UK driving license is required.