Automotive Service Advisor

Anglian Home Improvements; Norwich; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a forward-thinking company as an Automotive Service Advisor, where you will play a crucial role in managing the lifecycle of lease vehicles. This position offers a dynamic environment focused on exceptional service and vehicle management. You will coordinate maintenance, repairs, and customer interactions, ensuring the optimal performance of our fleet. With a commitment to health and well-being, the company provides generous benefits including holidays, volunteer time off, and career development opportunities. If you are passionate about the automotive industry and customer service, this is the perfect opportunity for you!

Benefits

31 days holiday plus birthday off

Paid volunteer time off

Health & well-being benefits

Discount scheme on products

Group perks and freebies

Career development opportunities

Qualifications

• Proven experience in automotive service advisory roles.
• Strong knowledge of vehicle servicing and maintenance processes.

Responsibilities

• Manage servicing and maintenance schedules for fleet vehicles.
• Administer lease agreements and handle warranty claims.

Skills

Automotive Service Knowledge

Organizational Skills

Communication Skills

Customer Service

Proficiency in Automotive Software

Education

Experience as Automotive Service Advisor

Valid Driver's License

Tools

Automotive Service Software

Job description

Thank you for applying for the Automotive Service Advisor role

Thanks for applying for this vacancy, we wish you every success.

We will be in touch shortly.

Internal job ref: 30042025173915

Status: Full Time

About Us: Anglian is a multi-branded national company with a diverse fleet of cars and vans. We are committed to providing exceptional service and maintaining the highest standards in vehicle management. We are looking for a dedicated Automotive Service Advisor to join our transport department and oversee the lifecycle of our lease vehicles.

Job Description:

Position Overview: The Automotive Service Advisor will be responsible for managing the servicing, maintenance, repairs, leases, warranties, and allocations of our fleet vehicles. This role requires a thorough understanding of automotive service processes and the ability to ensure the optimal performance and longevity of lease cars.

Key Responsibilities:

• Servicing and Maintenance: Coordinate and oversee regular servicing and maintenance schedules for all fleet vehicles to ensure they are in top condition.
• Repairs: Manage and facilitate timely repairs, working closely with service technicians and external repair shops.
• Leases: Administer lease agreements, ensuring compliance with terms and conditions, and manage lease renewals and terminations.
• Warranties: Handle warranty claims and ensure all vehicles are covered under appropriate warranty policies.
• Allocations: Allocate vehicles to drivers based on operational needs and ensure proper documentation and tracking.
• Customer Service: Provide exceptional customer service to drivers and stakeholders, addressing any concerns or issues promptly.
• Record Keeping: Maintain accurate records of all servicing, repairs, leases, warranties, and allocations.

Qualifications:

• Proven experience as an Automotive Service Advisor or similar role.
• Strong knowledge of vehicle servicing, maintenance, repairs, leases, warranties, and allocations.
• Excellent organizational and communication skills.
• Ability to work independently and as part of a team.
• Proficiency in using automotive service software and tools.
• Valid driver's license.

Benefits:

• 31 days holiday, plus your birthday off
• Paid time off annually to volunteer
• Comprehensive health & well-being benefits including cycle to work scheme, discounted gym memberships, and free access to mental health first aiders
• Discount scheme on all products
• Group Perks and freebies on days out, cinema, theatre, dining, mobiles, shopping, and high street retailers
• Opportunity to work with a supportive team
• Career development and learning opportunities

Our Company is committed to health and safety policies, equality, diversity, and inclusion. We recruit the best candidates regardless of protected characteristics, fostering an inclusive environment.

Application Process

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Join Us

We are interested in talented, ambitious individuals to join our team. We look forward to hearing from you!