Automotive QA & Compliance Analyst

Calex UK; Coventry; Hybrid; GBP 21,000 - 35,000; Full time

Benefits offered by this job

Private GP and Healthcare Services

Life Assurance

Pension

Job summary

Calex UK is recruiting a Quality Analyst to join the Stellantis Customer Care Quality Assurance team. You will assess QA compliance, provide feedback, and support calibration across multiple brands and regulated activities.

The role requires attention to detail and strong analytical skills to ensure processes, controls and regulatory standards are met. The position is a permanent, full-time role based on a hybrid schedule with travel to the Stellantis Head Office in Coventry.

Qualifications

• Experience in Audit or Quality Assurance.
• Strong attention to detail and analytical skills.
• Able to work independently and with stakeholders.

Responsibilities

• Flexibly deliver QA on interactions (calls, emails, chat) and case management.
• Assess fair customer outcomes and agent performance.
• Monitor QA actions and recommendations with internal teams.
• Calibrate to maintain consistent framework interpretation.
• Provide regular feedback to QA strategy.
• Evaluate knowledge of internal policies and processes.
• Ensure QA is a value-add and transparent to the team.
• Communicate risk and actions to the business.
• Maintain documentation for auditability.

Tools

Excel

PowerPoint

Job description

Calex UK is recruiting a Quality Analyst to join the Stellantis Customer Care Quality Assurance team. You will assess QA compliance, provide feedback, and support calibration across multiple brands and regulated activities.

The role requires attention to detail and strong analytical skills to ensure processes, controls and regulatory standards are met. The position is a permanent, full-time role based on a hybrid schedule with travel to the Stellantis Head Office in Coventry.