Automotive Onboarding & Performance Training Specialist

City West Country Limited; Exeter; On-site; GBP 32,000 - 39,000; Full time

Benefits offered by this job

Job share opportunities

Industry expert training

Car scheme

Pension scheme

Benefits Hub discounts

Employee assistance

Cycle to work

Eye care vouchers

Life insurance

Long service awards

Job summary

City West Country is seeking a Training Specialist - Onboarding and Performance to lead onboarding and performance training across our Exeter base and South West locations. The role supports Sales, Aftersales and central functions, with travel required to multiple dealerships and brands including Mercedes-Benz, BYD and Chery.

The position offers full-time and part-time options, with salary up to £35,000 and a strong focus on developing new hires and existing staff to achieve consistent

Qualifications

• Confidence delivering training to a range of audiences.
• Strong organisational skills and the ability to manage competing priorities across multiple locations.
• Confidence using digital tools, business systems and learning platforms.
• Ability to interpret feedback and performance information to identify development needs and evaluate effectiveness.

Responsibilities

• Develop, implement and continuously improve a consistent onboarding experience for all new employees joining the company.
• Create role-specific onboarding pathways for Sales, Aftersales and other key dealership positions.
• Establish structured 30, 60 and 90 day development milestones, with clear expectations for knowledge, competence, shadowing and independent working.
• Work with Line Managers to ensure new colleagues receive effective workplace support, coaching and opportunities to practise newly acquired skills.
• Monitor onboarding progress, training completion, colleague feedback and competency outcomes, identifying barriers to successful integration.
• Develop focused training materials that help colleagues communicate key product differences, relevant features and ownership benefits with confidence.
• Support the integration of finance, add-on products, aftersales, servicing, warranty and other relevant products or services into performance training content.
• Support colleagues in the effective use of dealer management systems (DMS), customer relationship management (CRM) platforms, manufacturer portals, learning systems and other relevant applications.
• Create clear system guides, demonstrations, process walkthroughs, quick-reference materials and role-specific learning resources.
• Support the introduction of new systems, upgrades, functionality changes and initiatives through structured training and user support.
• Work with IT to understand system functionality, user requirements and recurring training challenges.
• Maintain accurate records of training delivery, attendance, assessment results, onboarding progress and competency outcomes using designated Group systems.
• Produce regular reports for the Head of Group Training covering delivery, completion, capability gaps and training effectiveness.
• Track agreed measures such as time to competence, assessment results, process accuracy, system adoption and Line Manager feedback.
• Identify recurring training needs and trends across dealerships, departments and role types.
• Ensure training resources are accurate, current, appropriately approved and aligned with Group policies and operating standards.

Skills

Confidence delivering training

Organisational skills

Digital tools proficiency

Feedback interpretation

UK driving licence

Automotive dealership knowledge

Job description

City West Country is seeking a Training Specialist - Onboarding and Performance to lead onboarding and performance training across our Exeter base and South West locations. The role supports Sales, Aftersales and central functions, with travel required to multiple dealerships and brands including Mercedes-Benz, BYD and Chery.

The position offers full-time and part-time options, with salary up to £35,000 and a strong focus on developing new hires and existing staff to achieve consistent