Automotive Customer Service Coordinator

Donnelly Group; Dungannon; On-site; GBP 21,000 - 28,000; Full time

Benefits offered by this job

Holiday

Health benefits

Employee assistance

Maternity/Paternity pay

Pension & life cover

Private medical cover

Retail discounts

Cycle to work

Membership club

Development & learning

Job summary

Donnelly Group in Dungannon is recruiting a Customer Service Coordinator for our Jaguar Land Rover Retailer of the Year team at the Moy Road showroom. The role acts as the key liaison between customers and the service department, handling vehicle issues, repair progress, and timelines while translating customer needs to the service team.

You will provide excellent service via phone, online bookings and face-to-face interactions; schedule appointments; liaise with technicians; keep customers

Qualifications

• 2+ years experience in a customer facing or administrative role.
• A customer service champion with excellent communication skills.
• Strong organisational abilities and attention to detail.
• A team player who thrives in a busy, fast-paced environment.

Responsibilities

• Provide excellent customer service through professional communication via phone, online bookings, and face-to-face interactions.
• Schedule and manage service appointments, including vehicle drop-offs and collections.
• Liaise between customers and technicians to ensure clear communication regarding vehicle issues, progress, and repair timelines.
• Keep customers informed throughout the repair process and ensure vehicles are ready within agreed timeframes.
• Build and maintain strong customer relationships to encourage repeat business.
• Promote and recommend relevant products, services, packages, and retail options where appropriate.
• Coordinate with technicians regarding parts ordering and communicate any delays to customers.
• Clearly explain completed work and associated costs to customers, ensuring transparency and satisfaction.
• Process payments and maintain accurate service records and documentation.

Skills

Servicing

People

Tools

Kerridge

Job description

Donnelly Group in Dungannon is recruiting a Customer Service Coordinator for our Jaguar Land Rover Retailer of the Year team at the Moy Road showroom. The role acts as the key liaison between customers and the service department, handling vehicle issues, repair progress, and timelines while translating customer needs to the service team.

You will provide excellent service via phone, online bookings and face-to-face interactions; schedule appointments; liaise with technicians; keep customers