Automotive Customer Care & Resolution Specialist

GSF Car Parts Limited; Wolverhampton; Hybrid; GBP 22,000 - 30,000; Full time

Benefits offered by this job

28 days leave

Online discount

Healthcare plan

Pension

Development programmes

Career progression

Job summary

GSF Car Parts is seeking a Customer Complaints Handler to be the first point of contact for customers needing support resolving issues with products, services or orders. You will deliver fair, timely outcomes while upholding GSF’s reputation for excellent service.

You will investigate with branches, warehouse operations and customer service to gather information, maintain detailed records, and provide clear resolutions.

Qualifications

• Previous complaints handling experience, ideally in automotive environments.
• Strong communication skills, able to explain decisions clearly and professionally.
• Active listening and empathy — essential when dealing with frustrated or distressed customers.
• Problem-solving abilities — confident in analysing information and making fair decisions.
• Attention to detail — ensuring accuracy in investigations and documentation.
• Good organisational skills — managing multiple cases and prioritising effectively.

Responsibilities

• Listening to customer concerns — capturing accurate details and understanding the root of the issue.
• Investigating complaints — working with internal teams such as branches, warehouse operations, and customer service to gather information.
• Providing clear resolutions — offering fair, policy-aligned outcomes and explaining decisions confidently.
• Maintaining detailed records — logging interactions, actions taken, and final outcomes in internal systems.
• Identifying recurring issues — spotting trends and recommending improvements to processes, communication, or service delivery.

Skills

Complaint handling

Communication

Active listening

Problem solving

Attention to detail

Organisational skills

Job description

GSF Car Parts is seeking a Customer Complaints Handler to be the first point of contact for customers needing support resolving issues with products, services or orders. You will deliver fair, timely outcomes while upholding GSF’s reputation for excellent service.

You will investigate with branches, warehouse operations and customer service to gather information, maintain detailed records, and provide clear resolutions.