Automotive Complaints Resolver | Fair Outcomes & Insights

GSF Car Parts; England; On-site; GBP 21,000 - 30,000; Full time

Benefits offered by this job

28 days annual leave

Online employee discount

Healthcare cash plan

Company pension

Internal development programmes

Career progression opportunities

Job summary

GSF Car Parts is seeking a Customer Complaints Handler in the United Kingdom. You will be the first point of contact for resolving issues with products, services, or orders, delivering fair and timely outcomes while upholding the company’s reputation for excellent service.

You will investigate complaints across branches, warehouse operations, and customer service, maintain detailed records, and identify patterns to improve processes.

Qualifications

• Previous complaints handling experience in automotive environments.
• Strong communication skills to explain decisions clearly and professionally.
• Active listening and empathy when dealing with frustrated or distressed customers.
• Analytical and problem-solving abilities for fair decisions.

Responsibilities

• Listening to customer concerns — capturing accurate details and understanding the root of the issue.
• Investigating complaints — working with internal teams to gather information.
• Providing clear resolutions — offering fair, policy-aligned outcomes and explaining decisions confidently.
• Maintaining detailed records — logging interactions and outcomes in internal systems.
• Identifying recurring issues — spotting trends and suggesting process improvements.

Skills

Complaints handling

Communication skills

Active listening

Problem-solving

Attention to detail

Organisation

Job description

GSF Car Parts is seeking a Customer Complaints Handler in the United Kingdom. You will be the first point of contact for resolving issues with products, services, or orders, delivering fair and timely outcomes while upholding the company’s reputation for excellent service.

You will investigate complaints across branches, warehouse operations, and customer service, maintain detailed records, and identify patterns to improve processes.