Automation & Service Improvement Engineer: Drive Efficiency

Computerworld Personnel Ltd; Bristol; Hybrid; GBP 40,000 - 55,000; Full time

Benefits offered by this job

Enhanced holiday

Cycle to work

Discount scheme

Life assurance

Health and wellbeing

Training and qualifications

+ more!

Job summary

Hunter Selection Limited is recruiting an IT Automation & Service Improvement Engineer in Birmingham (hybrid) to streamline operations, drive automation projects and enhance service delivery across a range of managed services.

You will identify manual tasks, develop roadmaps, monitor performance and collaborate with technical teams to deliver measurable improvements and reporting insights.

Qualifications

• Experience in a Managed Services, MSP, IT Operations, Service Desk, Infrastructure or Technical Operations environment.
• Experience of automation, process improvement, workflow optimisation, scripting or systems integration.
• Strong analytical skills and a data-driven approach to problem solving.
• Excellent communication skills with the ability to translate technical information for different audiences.
• A proactive mindset with a genuine interest in improving how services are delivered.
• Ideally some experience with NinjaOne, Halo, Ruckus, Bitdefender, SonicWall, RMM platforms, DR or Backups.

Responsibilities

• Identifying manual, repetitive and time-consuming tasks and implementing automation solutions to improve efficiency.
• Analysing operational processes and building improvement roadmaps with measurable outcomes.
• Reviewing service performance, monitoring coverage, patch compliance and operational procedures to identify opportunities for improvement.
• Developing and standardising processes for onboarding, service transitions and ongoing service delivery.
• Working closely with technical, project, support and commercial teams to improve collaboration and service delivery.
• Supporting the development of reporting, dashboards and operational insights.
• Contributing to future service development and technical solution design where required.

Skills

Automation

Process improvement

Scripting

Analytical thinking

Communication skills

Proactive mindset

Tools

NinjaOne

Halo

Ruckus

Bitdefender

SonicWall

RMM platforms

Backups

Job description

Hunter Selection Limited is recruiting an IT Automation & Service Improvement Engineer in Birmingham (hybrid) to streamline operations, drive automation projects and enhance service delivery across a range of managed services.

You will identify manual tasks, develop roadmaps, monitor performance and collaborate with technical teams to deliver measurable improvements and reporting insights.