Automation & Service Improvement Engineer

Computerworld Personnel Ltd; Bristol; Hybrid; GBP 40,000 - 55,000; Full time

Benefits offered by this job

Enhanced holiday

Cycle to work

Discount scheme

Life assurance

Health and wellbeing

Training and qualifications

+ more!

Job summary

Hunter Selection Limited is recruiting an IT Automation & Service Improvement Engineer in Birmingham (hybrid) to streamline operations, drive automation projects and enhance service delivery across a range of managed services.

You will identify manual tasks, develop roadmaps, monitor performance and collaborate with technical teams to deliver measurable improvements and reporting insights.

Qualifications

• Experience in a Managed Services, MSP, IT Operations, Service Desk, Infrastructure or Technical Operations environment.
• Experience of automation, process improvement, workflow optimisation, scripting or systems integration.
• Strong analytical skills and a data-driven approach to problem solving.
• Excellent communication skills with the ability to translate technical information for different audiences.
• A proactive mindset with a genuine interest in improving how services are delivered.
• Ideally some experience with NinjaOne, Halo, Ruckus, Bitdefender, SonicWall, RMM platforms, DR or Backups.

Responsibilities

• Identifying manual, repetitive and time-consuming tasks and implementing automation solutions to improve efficiency.
• Analysing operational processes and building improvement roadmaps with measurable outcomes.
• Reviewing service performance, monitoring coverage, patch compliance and operational procedures to identify opportunities for improvement.
• Developing and standardising processes for onboarding, service transitions and ongoing service delivery.
• Working closely with technical, project, support and commercial teams to improve collaboration and service delivery.
• Supporting the development of reporting, dashboards and operational insights.
• Contributing to future service development and technical solution design where required.

Skills

Automation

Process improvement

Scripting

Analytical thinking

Communication skills

Proactive mindset

Tools

NinjaOne

Halo

Ruckus

Bitdefender

SonicWall

RMM platforms

Backups

Job description

Overview

IT Automation & Service Improvement Engineer - Birmingham (hybrid) - £40k-£55k

We're looking for an IT Automation & Service Improvement Engineer to join a growing technology services team in a newly created role focused on automation, operational efficiency and continuous service improvement.

This position would suit someone who enjoys identifying problems, streamlining processes and finding smarter ways of working. You'll work across a range of managed services, helping to reduce manual effort, improve service quality and drive operational excellence through automation and process improvement.

Benefits

• Enhanced holiday allowance (option to buy and sell days)
• Cycle to work scheme and electric vehicle leasing scheme
• Discount scheme
• Life assurance
• Health and wellbeing
• Training and qualifications
• + more!

Responsibilities

• Identifying manual, repetitive and time-consuming tasks and implementing automation solutions to improve efficiency.
• Analysing operational processes and building improvement roadmaps with measurable outcomes.
• Reviewing service performance, monitoring coverage, patch compliance and operational procedures to identify opportunities for improvement.
• Developing and standardising processes for onboarding, service transitions and ongoing service delivery.
• Working closely with technical, project, support and commercial teams to improve collaboration and service delivery.
• Supporting the development of reporting, dashboards and operational insights.
• Contributing to future service development and technical solution design where required.

Qualifications

• Experience within a Managed Services, MSP, IT Operations, Service Desk, Infrastructure or Technical Operations environment.
• Experience of automation, process improvement, workflow optimisation, scripting or systems integration.
• Strong analytical skills and a data-driven approach to problem solving.
• Excellent communication skills with the ability to translate technical information for different audiences.
• A proactive mindset with a genuine interest in improving how services are delivered.
• Ideally some experience with any of the following - NinjaOne, Halo, Ruckus, Bitdefender, SonicWall, RMM platforms, DR or Backups.

If you are interested in this position please click 'apply'.

Hunter Selection Limited is a recruitment consultancy with offices UK wide, specialising in permanent & contract roles within Engineering & Manufacturing, IT & Digital, Science & Technology and Service & Sales sectors.

Please note as we receive a high level of applications we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.