AI-Driven IT Solutions Engineer - Birmingham

SF Partners; Birmingham; On-site; GBP 45,000 - 75,000; Full time

Benefits offered by this job

10% bonus

Private healthcare

On-site role

Progression opportunities

Job summary

SF Partners in Birmingham is seeking an IT Solutions Engineer to own the internal technology function. You’ll ensure secure, reliable systems and enable teams to work at their best every day.

You’ll also identify opportunities to introduce AI into business processes, automate routine tasks, and improve productivity across departments with modern tools. This hands-on role requires practical problem-solving and strong communication.

Qualifications

• Several years' experience managing IT within an SME or fast-growing business.
• Strong Microsoft 365 administration experience.
• Experience with Entra ID, Intune and endpoint security.
• Knowledge of networking, firewalls, Wi‑Fi and business infrastructure.
• Experience administering modern SaaS platforms.
• A genuine interest in AI and automation.
• Experience implementing new technologies and encouraging user adoption.
• Excellent communication skills with both technical and non-technical stakeholders.

Responsibilities

• Managing the Microsoft 365 environment, including users, licensing, Exchange, Teams and tenant administration.
• Owning SharePoint administration, permissions, document structure and retention policies.
• Managing the complete joiner, mover and leaver process.
• Supporting users with laptops, desktops, mobile devices and day-to-day IT issues.
• Managing Intune, device security and endpoint management.
• Maintaining networking across office environments including Wi‑Fi, firewalls and connectivity.
• Managing Cyber Essentials controls and maintaining security best practice.
• Overseeing backups, disaster recovery and business continuity.
• Managing suppliers, software licensing, hardware assets and the IT budget.
• Identifying where AI can deliver genuine business value across different departments.
• Establishing AI governance, security and data access policies.
• Training colleagues on AI tools and driving company-wide adoption.

Skills

Microsoft 365 administration

Intune management

AI tooling adoption

Security awareness

Stakeholder communication

Tools

SharePoint

Entra ID

Intune

Exchange

Job description

SF Partners in Birmingham is seeking an IT Solutions Engineer to own the internal technology function. You’ll ensure secure, reliable systems and enable teams to work at their best every day.

You’ll also identify opportunities to introduce AI into business processes, automate routine tasks, and improve productivity across departments with modern tools. This hands-on role requires practical problem-solving and strong communication.