Automation-Driven IT Support Engineer

Natterbox; Limpsfield; Hybrid; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Competitive base salary

25 days holiday rising to 30 after 2y

Perkbox discounts

Auto enrol pension

Private Health care

Job summary

Natterbox is seeking an IT Support & Automation Specialist in the United Kingdom. You will ensure staff have the required equipment, systems, and support to excel, while designing automated solutions to improve efficiency across the business.

The role focuses on hands-on IT support for PCs and Macs, cloud apps, and security, with opportunities to apply AI tools and build integration workflows between core systems. Office-based in the UK with some global coverage.

Qualifications

• Proven experience in an IT support, development, or similar technical role.

Responsibilities

• Provide first-line IT support for all staff, including PC and Mac setup, configuration, management, and maintenance.
• Install and configure laptops, software, and cloud applications.
• Assist with office networking, including WiFi and internet connectivity.
• Manage device security, including data privacy, antivirus, and anti-malware systems.
• Oversee mobile device management (MDM), including SIMs, phones, and tablets.
• Administer cloud-based services, primarily Google Workspace, Gemini, and other key business applications.
• Design, build, and manage automation and integration workflows between core business systems (e.g., Salesforce, Jira) using tools like Zapier, n8n, or custom scripts.
• Utilise and integrate AI tools to enhance departmental and employee productivity.
• Develop and maintain user guides, help documents, and knowledge base articles.
• Conduct staff training sessions and provide ongoing technical guidance.
• Manage internal asset registers, system logs, and other technical databases.

Skills

IT support

Automation scripting

PC & Mac management

AI tools usage

Security best practices

Excel data management

Communication skills

Education

A-Levels or equivalent vocational qualification

Google Workspace Administrator certification

Tools

Google Workspace

Jira

Zapier

n8n

Gemini

Cloud apps configuration

Job description

Natterbox is seeking an IT Support & Automation Specialist in the United Kingdom. You will ensure staff have the required equipment, systems, and support to excel, while designing automated solutions to improve efficiency across the business.

The role focuses on hands-on IT support for PCs and Macs, cloud apps, and security, with opportunities to apply AI tools and build integration workflows between core systems. Office-based in the UK with some global coverage.