Automation & IT Support Pro - AI-Driven Cloud & Security

Natterbox Ltd; Limpsfield; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Competitive base salary - £25K-£30K -

25 days holiday increasing to 30 days

Access to Perkbox

Auto enrol pension

Private Health care - after probation

Job summary

Natterbox Ltd in the United Kingdom is seeking an IT Support & Automation Specialist to ensure staff have cutting-edge equipment, systems, and support to excel. You will design and implement automation using code, scripts, and AI to improve efficiency across the business.

This office-based role in Oxted, Surrey involves first-line IT support, training staff, and managing assets, with flexibility to support global teams when needed.

Qualifications

• Proven IT support or similar technical role experience.
• Hands-on PC/Mac hardware, OS setup and management.
• Ability to train users with varying technical abilities.
• Experience with scripting or automation to integrate systems.
• Solid information security practices.
• Excel/spreadsheets with formulas for data management.
• AI-first approach to problem-solving and using AI tools.
• Excellent written and verbal communication skills.
• Strong organizational and time-management skills.
• Permanent UK work rights; no visa sponsorship.

Responsibilities

• Provide first-line IT support for all staff.
• Install and configure laptops, software, and cloud apps.
• Assist with office networking and connectivity.
• Manage device security, data privacy, antivirus, and anti-malware.
• Oversee mobile device management and devices.
• Administer Google Workspace, Gemini and other apps.
• Design and implement automation workflows between core systems.
• Utilise AI tools to boost productivity.
• Develop user guides and knowledge base articles.
• Conduct staff training sessions and provide technical guidance.
• Maintain asset registers and system logs.

Skills

IT support experience

PC & Mac hardware

Automation scripting

AI tooling

Information security

Data analysis with spreadsheets

Clear communication

Time management

Education

A-Level or equivalent

Tools

Google Workspace

Jira

Zapier

n8n

Salesforce

Job description

Natterbox Ltd in the United Kingdom is seeking an IT Support & Automation Specialist to ensure staff have cutting-edge equipment, systems, and support to excel. You will design and implement automation using code, scripts, and AI to improve efficiency across the business.

This office-based role in Oxted, Surrey involves first-line IT support, training staff, and managing assets, with flexibility to support global teams when needed.