Audiology Front Desk & Scheduling Coordinator

Hywel Dda University Health Board; Carmarthen; On-site; GBP 21,000 - 25,000; Full time

Job summary

Hywel Dda University Health Board in Carmarthen is seeking a proactive Reception/Administration assistant for the Outpatient Audiology Department at Glangwili Hospital. You will handle calls, emails, appointments and provide a welcoming patient experience while supporting the team’s day-to-day operations.

The role requires strong organisational and communication skills, with experience in an administrative or clerical setting.

Qualifications

• Experience in administrative or clerical roles.
• Organised, calm and methodical approach to work.
• Experience in a healthcare setting is advantageous.

Responsibilities

• Answer telephone enquiries and respond to emails in a professional manner.
• Book, cancel and rearrange outpatient appointments using the booking system.
• Welcome patients and visitors and provide general reception support.
• Issue hearing aid batteries and related consumables as required.

Skills

Reception experience

Administrative experience

Customer service

Job description

Hywel Dda University Health Board in Carmarthen is seeking a proactive Reception/Administration assistant for the Outpatient Audiology Department at Glangwili Hospital. You will handle calls, emails, appointments and provide a welcoming patient experience while supporting the team’s day-to-day operations.

The role requires strong organisational and communication skills, with experience in an administrative or clerical setting.