Welsh-Speaking Outpatient Receptionist

Betsi Cadwaladr University Health Board; Rhyl; On-site; GBP 12,000 - 18,000; Part time

Job summary

The Royal Alexandra Hospital, part of Betsi Cadwaladr University Health Board, is seeking a clerical officer to deliver efficient administrative and reception services for the Out Patient Department. The role involves acting as the first point of contact for telephone enquiries and supporting the hospital’s administrative teams.

Welsh speaking is essential for this post; the position is 22.5 hours with a flexible start remaining on Tuesday/Thursday as needed, supporting a busy clinical

Qualifications

• GCSE English and Maths at least, or equivalent experience.
• IT or word processing qualification (e.g. RSA 2).
• Experience using a computer system such as GP IT systems.
• Reception/office experience and experience with the general public.
• Welsh speaker essential.

Responsibilities

• Provide clerical and reception support to the Out Patient Department.
• Be first point of contact for telephone enquiries and direct patients.
• Assist with a range of administrative duties to support clinical staff.
• Facilitate effective communication between patients and healthcare teams.

Skills

Multitasking

Tactful communication

Problem solving

Education

GCSE English

GCSE Maths

IT qualification

Tools

GP clinical IT system

Job description

The Royal Alexandra Hospital, part of Betsi Cadwaladr University Health Board, is seeking a clerical officer to deliver efficient administrative and reception services for the Out Patient Department. The role involves acting as the first point of contact for telephone enquiries and supporting the hospital’s administrative teams.

Welsh speaking is essential for this post; the position is 22.5 hours with a flexible start remaining on Tuesday/Thursday as needed, supporting a busy clinical