Part-Time Scheduler/Administrator

Specsavers; Chatham; Hybrid; GBP 27,000 - 30,000; Part time

Benefits offered by this job

28 days leave (pro rata)

Birthday as an additional paid day off

Specsavers Perks Scheme

WeCare Support

Headspace App

Job summary

Specsavers is seeking a Scheduler/Administrator for the Home Visits Optical team based in Maidstone, Chatham, Kent. The role focuses on route planning, scheduling and high-quality customer service while managing a busy workload.

Part-time hours and pro-rata benefits reflect a commitment to accessibility for our Home Visits service. You will update customer files, handle calls, and liaise with the Optical team as clinics move across the region.

Qualifications

• Previous route planning, appointment setting or scheduling and administration experience is essential
• Able to manage a busy workload and prioritise conflicting deadlines
• Call centre, office experience and customer service skills are desired
• Previous or current optics experience will be very welcomed

Responsibilities

• Ensure clinic scheduling and appointment booking for Home Visits Optical team
• Perform administrative duties including updating customer files
• Handle a high volume of incoming calls and some outbound calls
• Liaise with the Optical team and external parties during clinics
• Support taking calls for Audiology Home Visits when needed

Skills

Route planning

Appointment scheduling

Scheduling

Customer service

Call handling

Tools

Microsoft Office

CRM software

Job description

So, you’re an organisation expert wanting to take your career to the next level? Our Scheduler/Administrator role within our Home Visits service could be perfect for you.

As an Scheduler/Administrator with Specsavers, you’ll be a key part of our business, ensuring clinic scheduling and appointment booking is completed in the most effective and efficient way possible for our Home Visits Optical team, while always putting our customers first. The role also involves administrative duties, including updating customer files, therefore strong attention to detail is essential. You’ll handle a high volume of incoming calls, sharing responsibility with the wider team, as well as making outbound calls to customers. As such, excellent communication skills and a professional telephone manner are required. You will liaise closely with our Optical team as they deliver clinics across the region, along with external parties, so confidence when dealing with people is important. You may also be required to support taking some calls for our Audiology Home Visits service on occasion.

We're looking for someone who has a level headed approach to managing day-to-day customer care, with an emphasis on route planning and scheduling appointments across our region, and delivery of excellent customer service for our Home Visits Optical team, someone who can work at pace managing a busy workload, sometimes with conflicting deadlines, and who demonstrates excellent time management skills. You will need to be confident working on your own initiative. Current or previous appointment setting or scheduling experience is preferred for this role.

You’ll be part of a supportive team delivering care to people who are unable to visit our stores, meaning you’ll make a real difference every day.

Our business

You will be based out of our Maidstone Home Visits office in Chatham, Kent, ME5

Our team

We have a wonderful team of dedicated people ready and waiting for you to meet.

What’s on offer?

As well as all the support you need and great training and development opportunities, we have a whole load of benefits on offer for you to enjoy. These include:

• £26,852 per annum (pro rata)
• Part-time: 20 hours per week Monday to Friday 9am-1pm and will include 1 in 6 or 7 Saturdays 9am-5pm
• 28 days leave (pro rata)
• Birthday as an additional paid day off
• Access to Specsavers Perks Scheme
• WeCare Support
• Access to Headspace App

What we’re looking for?

• Previous route planning, appointment setting or scheduling and administration experience is essential
• Able to manage a busy workload and prioritise conflicting deadlines
• Call centre, office experience and customer service skills are desired
• Previous or current optics experience will be very welcomed

In short, if you’re ready to make a difference, we can’t wait to hear from you.

We anticipate a high level of interest in this role, so this vacancy may close prior to the advertised end date.