Audio Visual Systems Technician

JR United Kingdom; City Of London; On-site; GBP 30,000 - 32,000; Full time

Job summary

A leading company is seeking an Audio Visual Systems Technician in London to manage AV equipment for live events and exhibitions. This role involves a blend of technical support, maintenance, and content creation, requiring solid AV skills and communication abilities to engage with diverse stakeholders effectively. With a salary of up to £32k, it offers an exciting opportunity for a skilled technician to join a dynamic team.

Qualifications

• Strong AV technical knowledge and experience with multimedia equipment.
• Excellent communication skills for liaising with technical and non-technical stakeholders.
• Ability to troubleshoot and maintain AV systems effectively.

Responsibilities

• Setup, operation, and maintenance of AV and multimedia equipment.
• Provide technical support for live events and exhibitions.
• Create and manage digital content for various platforms.

Skills

AV technical knowledge

Communication

Troubleshooting

Content Creation

Tools

Adobe Premiere Pro

Adobe Audition

Yamaha ProVisionaire

Crestron Touch

Job description

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Audio Visual Systems Technician, London (City of London)

Client: JacobsMassey AV Specialists

Location: London (City of London), United Kingdom

Job Category: Other

EU work permit required: Yes

Job Description:

The Audio-Visual Systems Technician is responsible for the setup, operation, and maintenance of AV and multimedia equipment across the client’s site, supporting both permanent and temporary installations. Working independently or with the Senior AVI Technician, the role includes technical support for live events, venue hires, and exhibitions, as well as content creation and system troubleshooting. Strong AV technical knowledge, experience with hardware/software, and excellent communication skills are essential, as the role involves liaising with both technical and non-technical stakeholders.

Salary: Up to £32k + Direct Staff Benefits

Key Duties:

1. Responsible for the setup, maintenance, troubleshooting, and basic repair of AV equipment used to facilitate the delivery of live and online events, in conjunction with the Senior AVI Technician.
2. Perform maintenance checks and daily operations across all areas, including troubleshooting and reporting.
3. Liaise with and supervise external contractors involved in the production and installation of electronic, audio-visual, and multimedia equipment, as well as software development for events.
4. Collaborate, as required, in cross-functional teams using Project Management Methodology to deliver specific projects and programmes. Work as part of multidisciplinary project teams to deliver a wide range of initiatives and objectives.
5. Create, preserve, and modify AV assets for delivery in various environments, including web platforms and mobile devices.
6. Prepare technology for conducting and recording interviews, events, and performances according to standards and procedures.
7. Assist in the management and documentation of the AV equipment inventory, supplies, and materials. Maintaining up-to-date documentation and manufacturer warranties is essential.
8. Maintain shared and storage areas in a clean and well-organised manner.
9. Work safely and responsibly, following safety regulations and practices under the Health and Safety at Work Act.
10. Assist in the installation of AV elements for exhibitions (e.g., projectors, monitors, screens, sound systems), under the guidance of the Senior AVI Technician.
11. Assist in the de-installation of AV aspects of exhibitions, displays, and events—salvaging and storing reusable materials and equipment.
12. Make recommendations for new equipment purchases, system design, and facility utilisation, with oversight from the Senior AVI Technician.
13. Prepare multimedia projects for the online environment.
14. Perform remote testing and diagnosis for projectors, video displays, and audio systems.
15. Deliver Tier 1, Tier 2, and hybrid Tier 3 events with minimal supervision.
16. Act as first-line response for resolving issues or escalating them to the appropriate subcontractor, vendor, or manufacturer.
17. Provide guidance and mentoring to the AVI Assistant.

Key Relationships:

Internal:

• Head of Visitor Experience & Event Operations
• Operations & Services Team (including Operations Coordinator and Duty Managers)
• Other operational teams including Programming, Marketing & Communications, Performance & Development, and Finance & Compliance

External:

• Third-party contractors for Cleaning, Facilities & Maintenance, IT & Security
• Retail and Food & Beverage partners
• Other external service providers

AV Systems Technician – Specific Tasks:

• Operation of audio systems (in-house PA system, audio mixing console, wireless/wired microphones, audio recording devices, Dante devices, and portable PA systems)
• Scheduled equipment maintenance and troubleshooting (including audio, lighting, video devices, and AVoIP network)
• Keeping track of issues, repairs, connection diagrams, and support tickets raised by other teams
• Providing technical assistance to other teams and departments
• Content creation and video processing for live and online events
• Content creation for digital signage (event slides and "What’s On" presentations)
• Content scheduling for digital signage (playlist and schedule creation/adjustment under the direction of the Senior AVI Technician)
• Supporting clients and guests with digital content and presentations (Microsoft PowerPoint, Apple Keynote, Adobe Acrobat)
• Liaising with venue hire clients and special event guests on the day of the event
• Overseeing Tier 1 and Tier 2 events and providing instructions to the AVI Assistant or freelance support
• Facilitating simplified livestreamed events and assisting with live streaming/video recording for venue hire and special events (Microsoft Teams, Restream with HDMI sources and webcams)
• Using professional software solutions as specified by the Senior AVI Technician – including Adobe Premiere Pro, Audition, Photoshop, Yamaha ProVisionaire, MTX Editor, NDI Tools, Cue Server, CuePad Touch, Crestron Touch, Dante Manager, and DVS Content Management Server
• Representing the AVI Team during meetings and site visits, as required or instructed