Audio-Visual Systems Technician

Japan House London Limited; London; On-site; GBP 28,000 - 38,000; Full time

Job summary

Japan House London is seeking an Audio-Visual Systems Technician to support the setup, operation, and maintenance of AV equipment for various events. The role requires strong technical skills in audio and visual technology, excellent communication abilities, and collaboration with both technical and non-technical teams. Candidates should have a degree in a relevant field and significant experience in an AV-related role. This full-time position offers a dynamic work environment with opportunities to work on exciting projects and events related to Japanese culture.

Benefits

Flexible working requests considered

Opportunities for after-hours project work

Qualifications

• At least 3 years of experience as an Audio, Visual and Interactives Technician.
• Educated to degree level in Engineering, Exhibition Design, or similar.
• High proficiency in troubleshooting AV technologies and software.

Responsibilities

• Set up, maintain, and troubleshoot AV equipment for events.
• Provide operational support during events and exhibitions.
• Document and manage AV inventory and equipment.

Skills

Troubleshooting

Communication

Organization

Problem Solving

Time Management

Education

Degree in Engineering or related field

Tools

AV Equipment

MS Office Suite

Job description

Key Responsiblities

Audio-Visual Systems Technician is responsible for set up, operation and maintenance of all audio-visual and multimedia electronic display equipment and software used within JHL, on either a permanent or temporary basis, either under the directions of Senior AVI Technician or on their own (apart from Tier 3 / complex hybrid events).They also have responsibility for installing and maintaining of all multimedia / interactive media solutions and digital content utilised by Japan House London across live events. This includes a wide variety of equipment such as microphones, video recorders, projectors, lighting, and sound mixing equipment. The AV Systems Technician provides JHL with daily operational support as well as working on technical elements of public events, special events delivery and venue hire, always ensuring the very highest standards of service are maintained. They also support permanent and temporary exhibitions with technical advice and content creation.Key to this role is a fundamental understanding of AV technologies and an awareness of practical issues with both relevant hardware and software, network technology and troubleshooting. As this role is 2supporting technical and non-technical clients, part of the duties revolves around very strong communication skills and liaising with professional engineers, senior management, and end-users.

KEY DUTIES

AV Operations

Responsible for the setup, maintenance, troubleshooting, and repair of audio and visual equipment (AV) used to facilitate the delivery of internal, external, live and online events. Outsource outstanding and ongoing repairs.
Perform maintenance checks and other daily operations across all areas of JHL, Akira and JHLE -including troubleshooting and reporting.
In line with the JHL Project Management Methodology, collaborate, from time to time, in cross-functional teams to deliver specific projects and programmes of activity. Work as part of multi-disciplinary project teams to bring together the skills and experience needed to deliver a wide range of shared initiatives and objectives.
Create, preserve and modify AV assets for delivery in the changing JHL environment, and through Web platforms and via mobile devices, as required.
Act as first line response to resolve a problem or identify resolution via appropriate subcontractor, vendor or manufacturer.
Provide guidance and mentoring to AV Team in place.
Attending client meetings, including Events Operations meetings, and acting as liaison between event organizers and AV team.AV Support for Events & Exhibitions.
Prepare technology for conducting and recording interviews, events, and performances according to JHL standards and procedures.
Liaise with and supervise external contractors in the production and installation of electronics, audio visual and multi-media equipment and software development for events.
Responsible for the de-installation of AV-related aspects of the exhibitions, temporary displays and events, salvaging and stowing reusable technical materials and equipment.
Responsible for the preparation of multimedia projects for the online environment.
Able to deliver Tier 1, 2 and Tier 3/hybrid events at JHL.

Management and Maintenance of AV Equipment

Document and manage the AV inventory of equipment, supplies, and materials on an ongoing basis. Keeping up-to-date documentation and manufacturer warranties is vital to this role.
Maintain shared spaces and storage areas in a clean, well-organised manner.
Work in a manner safe to self and other people, following safety rules and safe working practices, and use equipment in accordance with responsibilities under the Health and Safety at Work Act.
Responsible for some technical aspects of installing AV-related features of the exhibition (e.g., projectors, monitors, screens, sound systems etc.) when required and under the guidance from the curating team.
Make recommendations for new equipment purchases, system design, and facility utilisation, and submit those for consideration.
Be able to perform remote testing and diagnosis for projectors, video displays, media players and audio systems.

Skills, Knowledge & Experience

Experience

At least 3 years as an Audio, Visual and Interactives or Exhibition or Gallery Technician
Troubleshooting and resolving technical, mechanical and software issues
Training users that may have limited audio / visual / software experience
Working to museum standards regarding AV-related activities
Exposure to relevant sector preferred (Museum, Gallery, Arts, NFP, Visitor Attraction, Heritage Destination or Tourism Development) Qualifications & Knowledge
Educated to degree level or equivalent qualification in Engineering, Exhibition or Industrial Design, Museum Studies or another related field
Audio, Visual and Interactives
Multimedia / interactive media solutions
Exhibition design and installation
Health & Safety procedures
Financial awareness, including budget management and procurement
High level of proficiency in full MS Office suite
Use of other software systems beneficial

Essential capabilities

High business standard English language skills are essential
Provide training and instruction to JHL community as needed
Ability to answer inquiries concerning the use of AV equipment including microphones, speakers, video screens, projectors, monitors, connecting wires and cables, and lighting
Work collaboratively with all JHL staff and maintain effective communication regarding the needs, upkeep, and ongoing maintenance of AV
Strong organizational, planning and problem-solving skills
Excellent time management skills
Ability to multi-task and prioritize work, whilst paying attention to detail
A creative mind with an ability to suggest improvements

Desirable capabilities

Additional training and / or supplementary courses completed in Audio, Visual or Interactives, Software Support or associated areas
Other language skills, including Japanese
Previous experience in a project / pre-opening environment
An understanding of Japanese culture and history

Work Environment

The physical demands of this position are not typical of a usual office environment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions, however while performing the duties of this job, the employee is regularly required to:

• stand, sit, bend, squat and walk;
• use hands to finger, handle or feel; and reach with both hands and armso occasionally lift and manoeuvre relatively heavy items;
• ascend and descend ladders and operate heavy and light equipment.

Specific vision abilities required by this job include close vision and ability to adjust focus.
The responsibilities of this role will require the job holder to be based primarily on site and there will be limited flexibility for remote working.
Most duties will be carried out in JHL public spaces.
Based at Japan House London, Kensington High Street.
Rolling rota will include occasional weekend and evening working.
Additional after-hours project and event-related work may often be required.
Full-time role of 35 hours per week, inclusive of after-hours working.
Requests for flexible working will be considered, please outline your request in your application.

Benefits