Audio-Visual Support Technician

The University of Manchester; Manchester; On-site; GBP 25,000 - 32,000; Full time

Benefits offered by this job

Collaborative environment

Professional development opportunities

Pension scheme

Annual leave & holidays

Job summary

The University of Manchester is seeking an enthusiastic Audio-Visual Support Technician to join its Media Services AV Team. You will provide hands-on technical support for teaching spaces, AV-enabled areas and events, working with a broad range of technologies including audio systems, displays, control systems, video systems, signal routing and live streaming.

Applicants should have an HND or Level 5 qualification or demonstrable experience, and be able to communicate clearly with users.

Qualifications

• HND or Level 5 qualification in a technology or related discipline, or demonstrable experience.
• Experience supporting live events or teaching environments is advantageous.
• Confident using audio-visual and IT technologies and communicating with users.

Responsibilities

• Provide first-line AV support across teaching spaces and AV-enabled areas.
• Install, maintain and configure AV technologies and facilities.
• Support live events in roles such as setup, sound, lighting, vision control, streaming and signal transmission.
• Collaborate with AV engineers, Media Services and other teams across Campus Technology Services.
• Assist staff and students in using AV equipment effectively.
• Deliver excellent customer service, respond to faults, and escalate when needed.
• Keep up to date with developments in professional AV technologies.

Skills

Audio-visual support

Live events support

Customer service

IT troubleshooting

Education

HND or Level 5 qualification

Tools

Audio systems

Displays

Control systems

Video systems

Job description

About The Role

The University of Manchester is one of the UK’s largest single-campus universities and offers a dynamic, rewarding environment in which to work and develop. Media Services, within Campus Technology Services, provides professional media production, audio-visual support, live event technical delivery, graphic design and specialist print services across the University.

The University of Manchester is one of the UK’s largest single-campus universities and offers a dynamic, rewarding environment in which to work and develop. Media Services, within Campus Technology Services, provides professional media production, audio-visual support, live event technical delivery, graphic design and specialist print services across the University. We are seeking an enthusiastic and customer-focused Audio-Visual Support Technician to join the Media Services Audio-Visual Team within Campus Technology Services, Directorate of IT Services at The University of Manchester. This is an excellent opportunity to work as part of a dedicated team supporting audio-visual facilities, systems and live events across one of the UK’s leading universities. You will provide hands-on technical support for teaching spaces, AV-enabled areas and events, working with a broad range of technologies including audio systems, displays, control systems, video systems, signal routing and live streaming.

What You Will Do

• Provide first-line audio-visual support across central teaching spaces and other AV-enabled areas on campus.
• Install, maintain and configure a range of audio-visual technologies and facilities.
• Support live events in a variety of technical roles, including setup, sound, lighting, vision control, streaming and signal transmission.
• Work collaboratively with AV engineers, Media Services colleagues, wider Campus Technology Services teams and other Professional Services areas.
• Assist staff and students and with the effective use of AV equipment and systems.
• Deliver excellent customer service while responding to faults, resolving issues and escalating where required.
• Contribute to continuous improvement and keep up to date with developments in professional AV technologies.

About You

You will have an HND or RQF Level 5 equivalent qualification in a technology or related discipline, or demonstrable knowledge and skills gained through relevant experience. You will be confident working with audio-visual and IT technologies, able to communicate clearly with a wide range of users, and committed to providing a high-quality, responsive support service. Experience of supporting live events or delivering technical support in an educational environment would be advantageous, but just as important is your willingness to learn, develop and work collaboratively as part of a professional and supportive team.

What you will get in return

• A collaborative and supportive working environment within a busy professional Media Services team.
• The opportunity to contribute directly to teaching, learning, research, events and University-wide activity.
• Access to learning and development opportunities.
• A generous pension scheme and employee health and wellbeing support.
• Annual leave entitlement, bank holidays and additional paid closure over the Christmas period, subject to University terms and conditions.
• Access to a range of local and national staff discounts and benefits.

Further information

As an equal opportunities employer, The University of Manchester welcomes applicants from all sections of the community. Appointments are made on merit.

Enquiries about the vacancy, shortlisting and interviews

Name: Trevor Byrne

Email: [e-mail]

General enquiries and administrative support

[e-mail]

Technical and job portal support

JobTrain Support

This role is not eligible for Skilled Worker visa sponsorship. Applicants must demonstrate the right to work in the UK.

Applications close at midnight on the closing date. Further particulars (with person specification) linked below.