Audio-Visual Support Technician

Diversity Dashboard; Manchester; On-site; GBP 26,000 - 32,000; Full time

Job summary

The University of Manchester is seeking an enthusiastic Audio-Visual Support Technician to join the Media Services AV Team. You will provide hands-on technical support for teaching spaces, AV-enabled areas and events, working with a broad range of technologies including audio systems, displays, control systems, video systems, signal routing and live streaming.

You will install, maintain and configure AV technologies, support live events in a variety of roles including setup, sound, lighting,

Qualifications

• HND or Level 5 qualification in a technology or related discipline, or demonstrable experience.
• Strong communication skills to assist a wide range of users.
• Experience supporting live events or educational environments is advantageous.
• Willingness to learn and work collaboratively within a professional team.

Responsibilities

• Provide first-line audio-visual support across central teaching spaces and AV-enabled areas.
• Install, maintain and configure a range of AV technologies and facilities.
• Support live events in setup, sound, lighting, vision control, streaming and signal transmission.
• Work with AV engineers, Media Services colleagues, and Campus Technology Services teams.
• Assist staff and students with effective use of AV equipment and systems.
• Deliver excellent customer service while resolving faults and escalating when required.
• Contribute to continuous improvement and keep up to date with developments in AV technologies.

Skills

AV technologies

IT systems

Customer service

Education

HND or Level 5

Tools

Streaming systems

Control systems

Video systems

Job description

About the role

The University of Manchester is one of the UK's largest single-campus universities and offers a dynamic, rewarding environment in which to work and develop. Media Services, within Campus Technology Services, provides professional media production, audio-visual support, live event technical delivery, graphic design and specialist print services across the University. We are seeking an enthusiastic and customer-focused Audio-Visual Support Technician to join the Media Services Audio-Visual Team within Campus Technology Services, Directorate of IT Services at The University of Manchester. This is an excellent opportunity to work as part of a dedicated team supporting audio-visual facilities, systems and live events across one of the UK's leading universities. You will provide hands-on technical support for teaching spaces, AV-enabled areas and events, working with a broad range of technologies including audio systems, displays, control systems, video systems, signal routing and live streaming.

What you will do

• Provide first-line audio-visual support across central teaching spaces and other AV-enabled areas on campus.
• Install, maintain and configure a range of audio-visual technologies and facilities.
• Support live events in a variety of technical roles, including setup, sound, lighting, vision control, streaming and signal transmission.
• Work collaboratively with AV engineers, Media Services colleagues, wider Campus Technology Services teams and other Professional Services areas.
• Assist staff and students and with the effective use of AV equipment and systems.
• Deliver excellent customer service while responding to faults, resolving issues and escalating where required.
• Contribute to continuous improvement and keep up to date with developments in professional AV technologies.

About you

You will have an HND or RQF Level 5 equivalent qualification in a technology or related discipline, or demonstrable knowledge and skills gained through relevant experience. You will be confident working with audio-visual and IT technologies, able to communicate clearly with a wide range of users, and committed to providing a high-quality, responsive support service. Experience of supporting live events or delivering technical support in an educational environment would be advantageous, but just as important is your willingness to learn, develop and work collaboratively as part of a professional and supportive team.

What you will get in return

• A collaborative and supportive working environment within a busy professional Media Services team.
• The opportunity to contribute directly to teaching, learning, research, events and University-wide activity.
• Access to learning and development opportunities.
• A generous pension scheme and employee health and wellbeing support.
• Annual leave entitlement, bank holidays and additional paid closure over the Christmas period, subject to University terms and conditions.
• Access to a range of local and national staff discounts and benefits.

Further information

As an equal opportunities employer, The University of Manchester welcomes applicants from all sections of the community. Appointments are made on merit.

Enquiries about the vacancy, shortlisting and interviews:

Name: Trevor Byrne
Email: [e-mail]

General enquiries and administrative support

[e-mail]

Technical and job portal support

JobTrain Support

This role is not eligible for Skilled Worker visa sponsorship. Applicants must demonstrate the right to work in the UK.

Applications close at midnight on the closing date.
Further particulars (with person specification) linked below.