AV Technician

Kinly’s Global Services; Greater London; On-site; GBP 36,000 - 40,000; Full time

Job summary

Kinly, a leading AV integrator, seeks an AV Technician in London’s Canary Wharf to support AV technology estates for a major client. The role involves daily checks, fault finding, and event support across meeting rooms and digital signage.

You will manage pre‑production meetings, run large‑scale events, and provide post‑event reports, working within a 40‑hour week with some flexibility to cover events between 07:00 and 19:00.

Qualifications

• Experience in AV support for corporate environments.
• Ability to troubleshoot audio/visual and video conferencing issues.
• Strong communication and customer service for large clients.

Responsibilities

• Perform daily checks of critical AV systems and digital signage
• Fault finding for AV and video conferencing systems under pressure
• Collaborate on troubleshooting and fault fixing
• Maintain site surveys and asset registers
• Run AV events including pre‑test and post‑event support
• Be primary contact for event coordination
• Coordinate with clients for large events and requirements
• Attend pre‑production meetings for scheduled events
• Support global production events
• Manage event experiences for hosts and attendees
• Escalate operational issues and suggest improvements
• Produce event reports highlighting space usage

Skills

Collaboration platforms knowledge

Videoconference troubleshooting

People skills

Corporate client support

Tools

Polycom

Microsoft Teams

Zoom

Google

Logitech

Crestron

Biamp Tesira

Q-SYS

Extron

Job description

Role: AV Technician

Contract Type: Full-time, Permanent

Hours: Shift pattern based upon a 40hr working week between the hours of 07:00 & 19:00 ensuring coverage throughout the period, some flexibility may, on occasion, be required

Location: London, UK (Canary Wharf)

Salary: £36,000 - £40,000 (dependent on experience), plus company benefits

Interview Process: 2-stage (Virtual and Face-to-face)

Kinly is a leading integrator of audio-visual and unified communications solutions, and the largest in Europe, serving as a globally trusted technology advisor to leading organisations. For more than 25 years, we have been designing, developing, integrating and supporting complex audiovisual solutions and businesses rely on us to deliver consistently secure and flexible meeting experiences.

We have an exciting new client; a company that is globally renowned operating within the financial services industry and they are now looking to recruit a proven AV Technician onto their impressive site in Canary Wharf to provide dedicated support services to the AV technology estate.

The team proactively maintain and monitor AV (from meeting rooms, digital signage, specialist spaces) to minimise downtime and ensure excellent customer service & experience and undertake functionality tests of high-priority spaces, and ad-hoc and pro-active AV maintenance, technical problem solving, support and occasional small upgrade installation work.

Key responsibilities:

• Perform daily checks of critical digital signage, including the external ticker, reception LED wall, internal display areas, and booth signage where applicable
• Fault finding audio visual and video conferencing systems to a high level, under pressure
• Work collaboratively on troubleshooting and fault fixing
• Maintaining site surveys and asset registers
• Running AV events, including pre-event testing of audio, wireless microphone battery levels, PA, projector/display, conferencing, and post-event reset support etc.
• Be the primary contact for event coordination
• Liaise with client for large events to understand their requirements
• Attend pre-production meetings required for any scheduled special events
• Primary support to operate global production events
• Own the event experiences for the meeting host and attendees
• Assist in the management of high-profile events and become a trusted advisor
• Escalate any operational issues to the appropriate level of support and make suggestions for improvements
• Produce event reports which highlight the use of space

Skills and experience:

• Knowledge of collaboration platforms such as Polycom, Microsoft Teams, Zoom, Google
• Ability to operate Videoconference hardware (Microsoft Teams, Webex, Poly, Logi etc) and to troubleshoot any potential issues relating to audio feedback, no video etc.
• Proficiency with Microsoft Teams, UC PCs, Polycom, Logitech, and Crestron
• Flex VC solutions, Biamp Tesira, Q-SYS, and Extron
• Experience in supporting IPTV
• Experienced delivering support services to large corporate customers
• Excellent people skills with the ability to impart knowledge to those less skilled
• Expected to complete security screening (BPSS & SC) which will be subject to employment

Equal Opportunities:

Kinly is committed to providing equal opportunities in employment, all qualified applicants will receive consideration for employment without regard to sex, age, gender identity, pregnancy, colour, race, national origin, sexual orientation, disability, religion or any other 'protected characteristics. We welcome your application.