Audio Visual Engineer

Arthur J. Gallagher & Co. (AJG); London; On-site; GBP 35,000 - 55,000; Full time

Job summary

Join a forward-thinking company as an Audio-Visual Engineer, where you will play a crucial role in supporting employees with cutting-edge technology. This position offers a unique opportunity to work both on-site and remotely, ensuring high customer satisfaction through effective troubleshooting and support. You'll collaborate with diverse teams and contribute to innovative solutions that enhance the workplace experience. With a commitment to inclusion and diversity, this role is perfect for someone passionate about technology and customer service, eager to advance their career in a dynamic environment.

Benefits

25 days holiday plus bank holidays

Defined contribution pension scheme

Life insurance up to 10x salary

Health cash plan or Private medical insurance

Employee Stock Purchase plan

Discounted gym membership

Season ticket loan

Emergency back-up family care

Three fully paid volunteering days

Qualifications

• Experience in corporate audio-visual support roles.
• Ability to manage relationships with vendors and stakeholders.

Responsibilities

• Diagnose and resolve meeting room technology issues.
• Support office moves and installations related to AV technology.

Skills

Audio-Visual Support

Customer Service

Problem Solving

Technical Troubleshooting

Communication Skills

Education

CST Qualification

ITIL Qualification

Tools

Crestron

Extron

Cisco

Microsoft Teams

Q-sys

Windows

Microsoft Office

Job description

Introduction

Join us at Gallagher Re, the trailblazers of the reinsurance world, where every day brings new opportunities to shape the future. We empower our clients with cutting-edge analytics and insights, providing them the confidence to make strategic decisions that transform industries. As a team member, you'll be at the forefront of innovation, translating data into impactful solutions and taking the reins of your career like never before.

We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.

Overview

We are seeking an Audio-Visual Engineer to support our UK & EMEA based employees both on-site and remotely. You will be responsible for analysing, diagnosing, and resolving meeting room technology issues, as well as actioning requests for new technology installations.

This role will be based in our London Walbrook office and you will be required onsite with limited homeworking. This is a shift-based role rotating between 7am-7pm, Monday to Friday with some out-of-hours work may be required, including weekends.

How you'll make an impact

• Diagnose and resolve incidents and service requests through site visits or remote fixes.
• Keep customers informed throughout the ticket lifecycle and manage their expectations.
• Deliver efficient service to maintain high customer satisfaction.
• Support office moves and new office fitouts related to meeting room technology.
• Collaborate with internal and external technical teams.
• Contribute to documentation of meeting room technology processes.
• Troubleshoot and resolve incidents across various systems and technologies.
• Manage Remedy queues and update work information continuously.
• Perform additional duties as required, including those aligned with the ITIL v3 framework.

About You

• Previous experience gained working in a corporate audio visual support position.
• Experience of working with technologies such as Crestron, Extron, Cisco, Microsoft Teams, Q-sys and Windows/Microsoft Office products.
• Previous exposure to meeting room user support and event support.
• Ability to manage relationships with 3^rd party vendors.
• A self-motivated person with a focus on excellent customer service with the ability to work under pressure
• Excellent communication skills and the ability to work with stakeholders of all levels.
• CST and ITIL qualifications are preferable but not essential.
• Maintain user and support service documentation

Compensation and benefits

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days
• Defined contribution pension scheme, which Gallagher will also contribute to
• Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x
• Income protection, we’ll cover up to 50% of your annual income, with options to top up
• Health cash plan or Private medical insurance

Other benefits include:

• Three fully paid volunteering days per year
• Employee Stock Purchase plan, offering company shares at a discount
• Share incentive plan, HMRC approved, tax effective, stock purchase plan
• Critical illness cover
• Discounted gym membership, with over 3,000 gyms nationally
• Season ticket loan
• Access to a discounted voucher portal to save money on your weekly shop or next big purchase
• Emergency back-up family care
• And many more…

We value inclusion and diversity

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities.

We understand that applicants may have disabilities, if you do, you may find some parts of the recruitment process more challenging than others. Don’t worry, we’re here to help, however, we can only do this if you let us know.

Should you require reasonable adjustments to your application, please get in touch with [e-mail] . If you’d prefer to speak on the phone, please request a call back, leaving details, so we get in touch.

Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.