Audio Visual Client Direct Project Manager

proAV Limited; City Of London; On-site; GBP 65,000 - 80,000; Full time

Job summary

proAV Limited seeks an experienced Client Direct Project Manager to lead end-to-end AV projects for a global client base. You will work across sales, operations and engineering to manage scope, timelines and budgets, ensuring successful project delivery and high client satisfaction.

Responsibilities include producing project documentation, monitoring progress, coordinating with internal teams and external contractors, and maintaining robust communications with clients.

Qualifications

• Experience leading AV/tech projects for high-profile clients.
• Strong understanding of project governance, safety and compliance.
• Excellent communication and negotiation skills.

Responsibilities

• Lead multiple client-direct AV projects from initiation to close.
• Monitor progress, manage budget, and mitigate risks to avoid delays.
• Coordinate with sales, operations and engineering, ensuring client requirements are met.

Skills

Project management

Client liaison

Budget control

Stakeholder management

Risk management

Job description

About The Role

AV (Audio Visual) experience is essiential for this role

Role Overview:

proAV are a leading global audio visual integrator, providing AV and event services across multiple client partnerships globally. Our immediate requirement is for an experienced Client Direct Project Manager to be a key part of our Projects Delivery Department, representing proAV, taking full responsibility for ensuring the successful deployment of an end-to-end programme. They will be entrusted with the responsibility of working alongside the sales, operational and engineering teams in managing project scope for a range of client direct and construction projects. This is an exciting opportunity for an exceptional, experienced Client Direct Project Manager to join an established operation with scope to drive and enhance the service at every opportunity. Experience and seniority of the position will be reflected by the remuneration and benefits package.

Key Responsibilities:

• Perform work on multiple projects within the budgeted cost and to the satisfaction of the client.
• Monitor the progress and performance against the programme, identifying, resolving, escalating operational problems and minimizing delays.
• Ensure successful and profitable execution by following standards and supporting the implementation of processes and SOP's that drive consistency.
• Liaison with other internal departments, clients and contractors / AV integrators.
• Ensure that the H&S files are in place for your projects and that safe systems of work are put in place.
• Understand the contractual requirements of your projects and local regulations in regions.
• Ensure that technical and drawing information is available and correct to allow others to perform their works in an efficient manner adhering to client sign off procedures.
• Manage the setup elements of systems to prove the concept.
• Deal with all aspects of the financial management of your projects including invoicing and variations.
• Deal with all aspects interfacing of audio visual systems the client's buildings this will encompass both hardware and software interfaces.
• Represent the company at a senior level with the necessary level of professional conduct and presentation.
• To develop your knowledge from both experience and research to become an “expert” in one or more of a particular area of our project work to whom others in the organisation can refer.
• Produce project documentation through the lifecycle of the project i.e. Programme of works, reporting. Ensuring the client platforms are updated to include timesheets and project notes - all reporting to be real time.
• Attend pretender interviews as required by the client being impartial at all times.

Demonstrate Technical knowledge of:

• AVoIP
• Video, Audio and USB distribution, routing etc over the network. Crestron NVX, Extron NAV, Q-Sys NV and the likes)
• Bandwidth considerations especially with larger networks with uplinks to other switches.
• Dante/AES67
• Primarily understanding audio over the network, how clocking works, distribution, bandwidth and layer 2 distribution.
• IP Networks (VLANS, DNS, Multicast/Unicast, PTP)
• Understanding IP networks for AVoIP, Dante, IPTV, IP addressing and VLAN routing
• DSP design/ concept
• Having an understanding how Audio DSP's work; licences needed if applicable. Dante channel counts and limitations depending on device models. Ideally having some DSP design knowledge
• Conferencing and audio reproduction.
• Audio basics understanding signal levels, sound reinforcement, echo cancellation, equalisation and audio delays for larger spaces
• System design (Schematics and workflow)
• AV signal flow and overall design understanding with the ability to spot errors or issues
• System build (M&E, containment, power and data requirements)
• Mechanical build of the space including the requirements needed to support the AV needs.

Hours of work:
40 hours per week, 9 hours a day, 8.30am-5.30pm, including an hour unpaid break, Monday-Friday.

About Us:

proAV designs, integrates and supports blended technology solutions with AV, UC and beyond including end-to-end services and 24/7/365 support to enhance global collaboration and empower your world of communication. From reviewing technology to integration to post-deployment support, you're in safe hands when you trust your AV and UC to proAV. We are recognised as one of the AV industry's most powerful international delivery and support operations trusted by a varied client base in more than 80 countries across 6 continents. To date, we have completed 700+ projects outside of the UK that meets the demands and challenges of a globalised marketplace, keeping the lines of communication and collaboration open. From our state-of-the-art Customer Services Centre and Video Network Operations Centre (VNOC) our dedicated teams manage, monitor and protect our global clients' business-critical AV systems architecture, products and technologies 24/7/365.

Equality, Diversity & Inclusion:

proAV is an equal opportunity employer that is committed to supporting and promoting an inclusive culture for all employees and job applicants. We want everyone to feel comfortable being themselves and create a culture where we understand and respect each other's differences. proAV does not tolerate discrimination based on age, disability, gender identity, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. We make employment decision based on the needs of our business and the qualifications and/or experience of the individual. proAV offers personal and professional development opportunities, not just through traditional qualifications, but also through Apprenticeship schemes, internal training and mentorship programmes. We support employees and job applicants with their work-life balance through our family friendly policies and practices. We encourage all to apply