Audience Engagement & Community Lead

New Scientist; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

New Scientist is seeking an Audience and Community Manager to voice readers within the newsroom, building relationships and transforming reader conversations into actionable editorial insight. Based at our Kensington newsroom in London, you will work with the Audience Editor and Senior Social Manager to deepen connection to our journalism.

You will monitor conversations across social platforms and newsletters, identify trends, and translate signals into practical recommendations that guide

Qualifications

• Experience managing online communities and audience engagement programmes.
• Strong understanding of social platforms, community spaces and audience behaviour.
• Excellent communication and relationship-building skills.
• Ability to identify meaningful audience trends from qualitative and quantitative signals.
• Strong editorial judgement and understanding of journalism.
• Experience translating audience insight into practical recommendations.
• Experience with newsletters and audience development.
• Knowledge of audience analytics tools.
• Experience moderating communities and managing audience feedback.
• Familiarity with platforms such as Discord, YouTube, Reddit and emerging community channels.

Responsibilities

• Monitor audience conversations across social media, newsletters, YouTube, Discord and other community platforms.
• Identify audience interests, favorite topics and emerging trends.
• Gather and share reader feedback, sentiment and questions with editorial teams.
• Build and nurture engaged communities around our journalism.
• Develop initiatives that increase audience loyalty, participation and trust.
• Help teams understand what audiences want from newsletters, coverage and formats.
• Translate audience signals and conversations into clear editorial recommendations.

Skills

Online communities

Audience engagement

Social platforms

Editorial judgement

Communication skills

Audience analytics

Newsletters

Moderation

Discord

YouTube

Tools

Discord

YouTube

Reddit

Job description

New Scientist is seeking an Audience and Community Manager to voice readers within the newsroom, building relationships and transforming reader conversations into actionable editorial insight. Based at our Kensington newsroom in London, you will work with the Audience Editor and Senior Social Manager to deepen connection to our journalism.

You will monitor conversations across social platforms and newsletters, identify trends, and translate signals into practical recommendations that guide