Audience and Community Manager

New Scientist; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

New Scientist is seeking an Audience and Community Manager to voice readers within the newsroom, building relationships and transforming reader conversations into actionable editorial insight. Based at our Kensington newsroom in London, you will work with the Audience Editor and Senior Social Manager to deepen connection to our journalism.

You will monitor conversations across social platforms and newsletters, identify trends, and translate signals into practical recommendations that guide

Qualifications

• Experience managing online communities and audience engagement programmes.
• Strong understanding of social platforms, community spaces and audience behaviour.
• Excellent communication and relationship-building skills.
• Ability to identify meaningful audience trends from qualitative and quantitative signals.
• Strong editorial judgement and understanding of journalism.
• Experience translating audience insight into practical recommendations.
• Experience with newsletters and audience development.
• Knowledge of audience analytics tools.
• Experience moderating communities and managing audience feedback.
• Familiarity with platforms such as Discord, YouTube, Reddit and emerging community channels.

Responsibilities

• Monitor audience conversations across social media, newsletters, YouTube, Discord and other community platforms.
• Identify audience interests, favorite topics and emerging trends.
• Gather and share reader feedback, sentiment and questions with editorial teams.
• Build and nurture engaged communities around our journalism.
• Develop initiatives that increase audience loyalty, participation and trust.
• Help teams understand what audiences want from newsletters, coverage and formats.
• Translate audience signals and conversations into clear editorial recommendations.

Skills

Online communities

Audience engagement

Social platforms

Editorial judgement

Communication skills

Audience analytics

Newsletters

Moderation

Discord

YouTube

Tools

Discord

YouTube

Reddit

Job description

Reports to: Head of Audience/ Audience editor

Location: Highstreet Kensington, London

The Audience and Community Manager is the voice of the reader in the newsroom. They build relationships with audiences, foster community around our journalism and turn reader conversations into actionable editorial insight.

Working alongside the Audience Editor and Senior Social Manager, their focus will be on understanding how audiences are responding, what they care about and how we can deepen their connection to our journalism, alongside reporting and performance analysis.

Key responsibilities

• Monitor audience conversations across social media, newsletters, YouTube, Discord and other community platforms.
• Identify audience interests, favorite topics and emerging trends.
• Gather and share reader feedback, sentiment and questions with editorial teams.
• Build and nurture engaged communities around our journalism.
• Develop initiatives that increase audience loyalty, participation and trust.
• Help teams understand what audiences want from newsletters, coverage and formats.
• Translate audience signals and conversations into clear editorial recommendations.

Skills and experience required

• Experience managing online communities and audience engagement programmes.
• Strong understanding of social platforms, community spaces and audience behaviour.
• Excellent communication and relationship-building skills.
• Ability to identify meaningful audience trends from qualitative and quantitative signals.
• Strong editorial judgement and understanding of journalism.
• Experience translating audience insight into practical recommendations.
• Experience with newsletters and audience development.
• Knowledge of audience analytics tools.
• Experience moderating communities and managing audience feedback.
• Familiarity with platforms such as Discord, YouTube, Reddit and emerging community channels.

New Scientist is the world’s global science media brand, reaching more than [1.2 million] readers every month. The website, app and print editions cover international news from a scientific standpoint, and ask the big-picture questions about life, the universe, technological progress and what it means to be human.

The magazine was founded in 1956 for “all those interested in scientific discovery and its social consequences”. It now includes newsletters, videos, podcasts, courses, holidays and live events in the UK, US and Australia, including New Scientist Live, the world’s greatest festival of science and technology.

Our Commitment

We are committed to increasing diversity and maintaining an inclusive workplace culture. We welcome applications from all qualified candidates regardless of their ethnicity, race, gender, religious beliefs, sexual orientation, age, marital status, or disability.

We are Disability Confident Committed. Please let us know if you require any recruitment documentation in other formats or if you require reasonable adjustments to be made during the recruitment process. Please be assured that any such information will be held separately to your recruitment application and will not be considered as part of the selection process.