Audience & Community Lead: Reader Voice & Engagement

dmg:media; Greater London; On-site; GBP 36,000 - 60,000; Full time

Job summary

New Scientist in London is seeking an Audience and Community Manager to voice reader perspectives within the newsroom. You will foster community around our journalism, translate reader conversations into editorial insight, and work with editors to deepen audience connection.

You will monitor conversations across platforms, identify trends, and translate signals into actionable recommendations to improve coverage and reader participation.

Qualifications

• Experience managing online communities and audience engagement programmes.
• Strong understanding of social platforms and audience behaviour.
• Excellent communication and relationship-building skills.
• Ability to identify meaningful audience trends from qualitative and quantitative signals.
• Strong editorial judgement and understanding of journalism.
• Experience translating audience insight into practical recommendations.

Responsibilities

• Monitor audience conversations across social media, newsletters, YouTube, Discord and other community platforms.
• Identify audience interests, favourite topics and emerging trends.
• Gather and share reader feedback, sentiment and questions with editorial teams.
• Build and nurture engaged communities around our journalism.
• Develop initiatives that increase audience loyalty, participation and trust.
• Help teams understand what audiences want from newsletters, coverage and formats.
• Translate audience signals and conversations into clear editorial recommendations.

Skills

Online communities

Audience engagement

Social platforms

Editorial judgement

Communication skills

Audience analytics

Job description

New Scientist in London is seeking an Audience and Community Manager to voice reader perspectives within the newsroom. You will foster community around our journalism, translate reader conversations into editorial insight, and work with editors to deepen audience connection.

You will monitor conversations across platforms, identify trends, and translate signals into actionable recommendations to improve coverage and reader participation.