Workshop Controller

Sytner Group; Northampton; On-site; GBP 42,000 - 65,000; Full time

Benefits offered by this job

33 days holiday incl. bank holidays

Career development

Car scheme discounts

High street discounts

Gym membership discounts

Cycle to work scheme

Volunteer day

Job summary

Sytner Select Northampton, part of the Sytner Group, is recruiting a Workshop Manager to lead the Audi service team. You will drive high standards of repair quality, coach technicians, and ensure efficient workshop flow and customer journey from intake to delivery.

The role requires strong leadership, hands-on management, and a focus on KPI tracking, health and safety, and staff development. This is a great chance to progress within a premier automotive brand and a supportive group.

Qualifications

• Experience leading service teams in a high-volume workshop.
• Strong understanding of warranty processes and parts usage.
• Proven ability to coach and develop technicians and advisors.

Responsibilities

• Ensure service and repairs are carried out to the highest standards.
• Ensure efficient use of materials, equipment and labour resources.
• Build relationships with the brand and manage warranty processes.
• Actively coach and support the service team to develop competencies.
• Develop training plans for technical personnel and aid their development.
• Adhere to Health and Safety procedures at all times.
• Ensure efficient progression of work through the workshop.
• Identify key processes to improve workshop flow and the customer journey.
• Increase productivity by removing waste and tracking KPI's.

Skills

Team leadership

Inter-personal skills

Coaching and development

Job description

About The Role

Are you a great team leader with exceptional inter-personal skills? Are you ready to take things to the next level? Sytner Select Northampton are currently recruiting for a Workshop Manager. This is a unique opportunity to work with the Audi brand at a very exciting time in the brands history. This role would ideally suit someone already working as a Workshop Manager or Workshop Controller, however an experienced senior Service Advisor would be considered.

The Successful Candidate Will Be Required To

• Ensure service and repairs are carried out to the highest standards of quality possible to ensure customer satisfaction.
• Ensure efficient use of materials, equipment and labour resources.
• Build strong relationships with the brand and have a strong understanding of warranty processes.
• Actively coach and support the service team to develop individual competencies.
• Develop training plans for all technical personnel, and play an active role with development.
• Ensure Health and Safety procedures are observed and maintained at all times.
• Ensure efficient progression of work through the workshop.
• To identify key processes and work on improving workshop flow and streamline the customer journey.
• Increase productivity by removing waste, alongside tracking KPI's and team management.

Why Sytner?

Sytner Group are delighted to provide an industry-leading benefits package. We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential.

• Enhanced Holiday Entitlement – 33 days inc. bank holidays
• Industry-leading Maternity, Paternity and Adoption Pay
• Career Development
• Recognition of Long Service every 5 years
• Discounted Car Schemes
• High Street Discounts
• Discounted Gym memberships
• Cycle to work scheme
• One day a year paid voluntary / community work

At Sytner, our values and the way we behave are important to us. We are committed to creating an equitable working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential.

As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process. For more information around reasonable adjustments and the recruitment process please click here.

We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships.

We pride ourselves on ‘Developing Talent and ‘Building Careers’ and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.

Location

Sytner Select Northampton

Ravens Way, Northampton, United Kingdom, NN3 9UD