Workshop Controller

Land Rover; Northampton; On-site; GBP 38,000 - 48,000; Full time

Benefits offered by this job

33 days holiday inc. bank holidays

Maternity/Paternity and Adoption Pay

Career Development

Discounted Car Schemes

High Street Discounts

Discounted Gym memberships

Cycle to work scheme

Paid volunteering days

Job summary

Sytner Select Northampton are recruiting for a Workshop Manager to lead a high-performing service team on the Audi brand at a pivotal time.

The successful candidate will coach technicians, manage workflow, uphold quality and safety standards, and drive improvements in productivity and customer satisfaction at the Northampton dealership.

Job description

About the role

Are you a great team leader with exceptional inter-personal skills? Are you ready to take things to the next level?

Sytner Select Northampton are currently recruiting for a Workshop Manager. This is a unique opportunity to work with the Audi brand at a very exciting time in the brands history.

This role would ideally suit someone already working as a Workshop Manager or Workshop Controller, however an experienced senior Service Advisor would be considered.

The successful candidate will be required to:

• Ensure service and repairs are carried out to the highest standards of quality possible to ensure customer satisfaction.
• Ensure efficient use of materials, equipment and labour resources.
• Build strong relationships with the brand and have a strong understanding of warranty processes.
• Actively coach and support the service team to develop individual competencies.
• Develop training plans for all technical personnel, and play an active role with development.
• Ensure Health and Safety procedures are observed and maintained at all times.
• Ensure efficient progression of work through the workshop.
• To identify key processes and work on improving workshop flow and streamline the customer journey.
• Increase productivity by removing waste, alongside tracking KPI's and team management.

Why Sytner?

Sytner Group are delighted to provide an industry-leading benefits package.

We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential.

• Enhanced Holiday Entitlement – 33 days inc. bank holidays
• Industry-leading Maternity, Paternity and Adoption Pay
• Career Development
• Recognition of Long Service every 5 years
• Discounted Car Schemes
• High Street Discounts
• Discounted Gym memberships
• Cycle to work scheme
• One day a year paid voluntary / community work

At Sytner, our values and the way we behave are important to us. We are committed to creating an equitable working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential.

As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process. For more information around reasonable adjustments and the recruitment process please click here.

Unsure? Read on…

We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships.

We pride ourselves on 'Developing Talent and 'Building Careers' and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.