Audi Service Advisor

Sytner Group; Ledston; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Enhanced holiday entitlement

Maternity/paternity adoption pay

Career development

Long service recognition

Discounted car schemes

High street discounts

Discounted gym memberships

Cycle to work scheme

Volunteer day

Job summary

Sytner Group is hiring a Service Advisor for Leeds Audi. You will be the crucial link between customers and the workshop, informing and advising on servicing and keeping customers updated at every stage. Weekend patterns may be involved to maintain high service levels.

No prior experience required; in-house training and manufacturer courses with Audi support will help you progress. Strong organisation and customer service experience in retail are preferred.

Qualifications

• Customer service experience in a busy retail or automotive environment.
• Strong organisational and administrative skills with good attention to detail.
• Willingness to learn and progress; training provided in-house and manufacturer courses.

Responsibilities

• Inform and consult customers on vehicle servicing and status updates.
• Act as the link between customers and workshop/technicians; liaise on vehicle statuses.
• Ensure vehicles are ready on time and manage customer expectations.
• Provide the best advice on products and services to customers.
• Build rapport with customers to identify their needs and provide excellent service.

Skills

Customer service

Communication

Administrative skills

Teamwork

Tools

Kerridge

Job description

About the role

We have an excellent opportunity available for a motivated Service Advisor to join our team at Leeds Audi.

As a Sytner Service Advisor, you will provide outstanding customer care and be the vital link between our customers and the workshop. You will inform and consult on vehicle servicing, and keep the customer up to date at every stage whilst answering any questions or queries they may have. You will also liaise with technicians/workshop control about vehicle statuses and ensure that vehicles will be ready on time. You will also have the ability to give the best advice on our products and services to our customers.

This is a challenging role where customer care always comes first, you'll take the time to talk to people, build a genuine rapport and identify exactly what our customers want and need.

Sytner Service Advisors work a variety of flexible patterns which can typically include weekends to ensure we provide our customers with the highest possible levels of service.

About you

Don't worry if you do not have previous experience, we want applications from individuals with a willingness to learn and progress. Training is provided through our dedicated in-house Learning & Development team and outstanding manufacturer courses run by Audi to support your career.

Ideally, you will have excellent organisational and administrative skills along with good attention to detail. A strong customer service background would be beneficial as you will be delivering high levels of customer satisfaction in a very busy and demanding environment. Working knowledge of Kerridge would be advantageous, but not essential.

When applying for this role please consider that we require candidates to have customer service experience within a retail environment as a minimum requirement for this role.

Why Sytner?

Sytner Group are delighted to provide an industry-leading benefits package.

We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential.

• Enhanced Holiday Entitlement – days inc. bank holidays
• Industry-leading Maternity, Paternity and Adoption Pay
• Career Development
• Recognition of Long Service every years
• Discounted Car Schemes
• High Street Discounts
• Discounted Gym memberships
• Cycle to work scheme
• One day a year paid voluntary / community work

At Sytner, our values and the way we behave are important to us. We are committed to creating an equitable working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential.

As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process.