Audi Parts Advisor

Sytner Group; Brentford; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Holiday entitlement 33 days incl. bank

Maternity/Paternity and Adoption Pay

Career development

Long service recognition every 5 years

Discounted car schemes

High street discounts

Discounted gym memberships

Cycle to work

Volunteer day

Job summary

West London Audi, part of the Sytner Group, is seeking a motivated Parts Advisor to join the team. You will help customers identify, search for, and source vehicle parts while ensuring the stock room is well maintained and stocked appropriately.

The role involves handling orders, assisting with queries over the phone or in person, and delivering excellent customer service as part of a dedicated team across our West London dealership.

Qualifications

• Experience in a similar role within the motor industry.
• High levels of organisation and attention to detail are required.
• Fantastic communication skills and customer-facing experience are essential.

Responsibilities

• Maintain and organise the parts stock room, ensuring stock levels are managed effectively.
• Order and source parts to meet customer demand.
• Assist customers and colleagues with parts identification, searching and sourcing.

Skills

IT literacy

Communication skills

Customer-facing experience

Job description

About The Role

Sytner Group is looking for a motivated and committed Parts Advisor to join our team at West London Audi.

As a Sytner Parts Advisor, you will demonstrate a 'One Team' approach, and communicate effectively with both internal and external customers/suppliers. You will ensure that all requests are dealt with promptly, and support and assist colleagues and customers with parts identification, searching and sourcing.

You will also ensure that the parts stock room is well maintained and stock levels are managed, by taking responsibility for the ordering and selling of a wide range of vehicle parts and accessories.

Sytner Parts Advisors work a variety of flexible patterns which can typically include weekends to ensure we provide our customers with the highest possible levels of service.

About You

Ideally, you will have experience in a similar role within the motor industry and be IT literate.

High levels of organisation and attention to detail are required for this role. Fantastic communication skills and customer-facing experience are essential as you will be talking to customers both face to face and over the phone.

We are looking for someone who is passionate about delivering excellent customer service and has the ability to give the best advice on our products and services to our customers.

Why Sytner?

Sytner Group are delighted to provide an industry-leading benefits package.

We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential.

• Enhanced Holiday Entitlement – 33 days inc. bank holidays
• Industry-leading Maternity, Paternity and Adoption Pay
• Career Development
• Recognition of Long Service every 5 years
• Discounted Car Schemes
• High Street Discounts
• Discounted Gym memberships
• Cycle to work scheme
• One day a year paid voluntary / community work

At Sytner, our values and the way we behave are important to us. We are committed to creating an equitable working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential.

We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships.

We pride ourselves on ‘Developing Talent and ‘Building Careers’ and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.

Location

West London Audi

958 Great West Road, Brentford, Middlesex, United Kingdom, TW8 9BQ