Audi Aftersales Consultant

Sytner Group; North Cornelly; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

33 days holiday including bank holiday

Maternity, Paternity & Adoption pay

Career development

Recognition of long service every 5 y

Discounted car schemes

High street discounts

Discounted gym memberships

Cycle to work scheme

One paid volunteer/community day

Job summary

Sytner Group is seeking an Aftersales bookings coordinator at North Wales Audi. You will manage service bookings, drive high-quality appointments and support the reception team to ensure a smooth customer journey.

This full-time role includes Saturday shifts on a rota, with training provided in-house and manufacturer training from Audi to develop product knowledge and customer-service excellence.

Qualifications

• Strong organisational and administrative skills.
• Excellent attention to detail with a customer-focused approach.
• Background in customer service, ideally in a busy or call-handling environment.
• Experience with Kerridge would be an advantage (but not essential).

Responsibilities

• Managing service leads generated through the myAudi app and connected car technologies.
• Driving high-quality bookings via Motability, 1link, online booking systems and digital enquiries.
• Supporting Service Advisors and Hosts in the reception area.
• Handling pre-calls, customer updates, invoicing and post-visit feedback.
• Assisting with Fast Track Programmes and maintaining contact throughout visits.
• Supporting the dealership with telephony processes.

Skills

Organisational skills

Attention to detail

Customer service

Tools

Kerridge

Job description

About The Role

You'll be at the heart of our Aftersales operation, managing inbound and outbound service booking calls and ensuring every customer enjoys a professional and efficient journey. From scheduling appointments to providing clear, helpful information, you'll make every interaction count.

Your Day-to-day Will Include

• Managing service leads generated through the myAudi app and connected car technologies
• Driving high-quality bookings via platforms like Motability, 1link, online booking systems, and digital enquiries
• Supporting our Service Advisors and Hosts in the reception area
• Handling pre-calls, customer updates, invoicing, and post-visit feedback
• Assisting with our Fast Track Programmes and maintaining contact throughout the workshop visit
• Supporting the dealership with telephony processes

Why join us?

This is a fantastic opportunity to work with cutting-edge digital systems, and be part of a team that values excellence and customer care. This is a fast-paced role where customer care always comes first. You'll take the time to build rapport, understand customer needs, and deliver a professional and friendly experience at all times.

This is a full-time position, including Saturday mornings on a rota. Full training will be provided through our dedicated in-house Learning & Development team, as well as manufacturer training from Audi.

About You

• Strong organisational and administrative skills
• Excellent attention to detail and a customer-focused approach
• A background in customer service, ideally in a busy or call-handling environment
• Experience with Kerridge would be an advantage (but not essential)

Why Sytner?

Sytner Group are delighted to provide an industry-leading benefits package.

We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential.

• Enhanced Holiday Entitlement – 33 days inc. bank holidays
• Industry-leading Maternity, Paternity and Adoption Pay
• Career Development
• Recognition of Long Service every 5 years
• Discounted Car Schemes
• High Street Discounts
• Discounted Gym memberships
• Cycle to work scheme
• One day a year paid voluntary / community work

At Sytner, our values and the way we behave are important to us. We are committed to creating an equitable working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential.

As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process. For more information around reasonable adjustments and the recruitment process please click here.

Unsure? Read on…

We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships.

We pride ourselves on ‘Developing Talent and ‘Building Careers’ and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.

Location

North Wales Audi

The Point, Conwy Road, Llandudno Junction, North Wales, United Kingdom, LL31 9AY