Volkswagen Aftersales Consultant

Sytner Group; Llandudno Junction; On-site; GBP 20,000 - 26,000; Full time

Benefits offered by this job

33 days holiday

Discounted car schemes

High street discounts

Cycle to work scheme

In-house Learning & Development

Job summary

Sytner Group is seeking an Aftersales Consultant in North Wales to manage service leads and booking calls, ensuring a smooth customer journey from inquiry to appointment. You will support service staff, handle pre-calls and updates, and contribute to a fast-track workshop experience.

This full-time role includes Saturday mornings on a rota and comprehensive in-house training, plus manufacturer training from Audi. A customer-service background in retail is preferred.

Qualifications

• Strong organisational and administrative skills.
• Excellent attention to detail and a customer-focused approach.
• A background in customer service, ideally in a busy or call-handling environment.
• Experience with Kerridge would be an advantage (but not essential).

Responsibilities

• Managing service leads generated through the myAudi app and connected car technologies
• Driving high-quality bookings via platforms like Motability, 1link, online booking systems, and digital enquiries
• Supporting our Service Advisors and Hosts in the reception area
• Handling pre-calls, customer updates, invoicing, and post-visit feedback
• Assisting with our Fast Track Programmes and maintaining contact throughout the workshop visit
• Supporting the dealership with telephony processes

Job description

North Wales Volkswagen, Audi, Seat, Cupra & Skoda are looking for a customer focused Aftersales Consultant to join our dynamic team and play a key role in delivering an exceptional customer experience.

About the role:

You'll be at the heart of our Aftersales operation, managing inbound and outbound service booking calls and ensuring every customer enjoys a professional and efficient journey. From scheduling appointments to providing clear, helpful information, you'll make every interaction count.

Your day-to-day will include:

• Managing service leads generated through the myAudi app and connected car technologies
• Driving high-quality bookings via platforms like Motability, 1link, online booking systems, and digital enquiries
• Supporting our Service Advisors and Hosts in the reception area
• Handling pre-calls, customer updates, invoicing, and post-visit feedback
• Assisting with our Fast Track Programmes and maintaining contact throughout the workshop visit
• Supporting the dealership with telephony processes

Why join us?

This is a fantastic opportunity to work with cutting-edge digital systems, and be part of a team that values excellence and customer care. This is a fast-paced role where customer care always comes first. You'll take the time to build rapport, understand customer needs, and deliver a professional and friendly experience at all times.

This is a full-time position, including Saturday mornings on a rota. Full training will be provided through our dedicated in-house Learning & Development team, as well as manufacturer training from Audi.

About you:

• Strong organisational and administrative skills
• Excellent attention to detail and a customer-focused approach
• A background in customer service, ideally in a busy or call-handling environment
• Experience with Kerridge would be an advantage (but not essential)

When applying for this role please consider that we require candidates to have customer service experience within a retail environment as a minimum requirement for this role.

Why Sytner?

Sytner Group are delighted to provide an industry-leading benefits package.

We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential.

• Enhanced Holiday Entitlement – 33 days inc. bank holidays
• Industry-leading Maternity, Paternity and Adoption Pay
• Career Development
• Recognition of Long Service every 5 years
• Discounted Car Schemes
• High Street Discounts
• Discounted Gym memberships
• Cycle to work scheme
• One day a year paid voluntary / community work

At Sytner, our values and the way we behave are important to us. We are committed to creating an equitable working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential.

As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process. For more information around reasonable adjustments and the recruitment process please click here.

Unsure? Read on…

We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships.

We pride ourselves on ‘Developing Talent and ‘Building Careers’ and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.