AUB Academy Administrator

Arts University Bournemouth; Poole; On-site; GBP 27,000 - 35,000; Full time

Benefits offered by this job

Annual salary increase

Generous holiday entitlement

Access to subsidised bus travel

Flexible working arrangements

Job summary

A leading arts university in the UK is seeking an Academy Administrator to provide excellent customer service and support course operations. Responsibilities include managing bookings, supporting recruitment, and liaising with university departments. Strong organisational skills and a passion for creative arts education are essential. Benefits include annual salary increases, generous holiday entitlement, and flexible working arrangements.

Qualifications

• Excellent organisational and time-management skills.
• Strong written and verbal communication abilities.
• Proficiency in database data entry and payment processing.
• Ability to prioritise workloads and meet tight deadlines.
• Commitment to providing outstanding customer service.
• Passion for creative arts education.

Responsibilities

• First point of contact for prospective students and parents.
• Managing course bookings and database data entry.
• Supporting tutor recruitment and course material orders.
• Liaising with internal AUB departments for compliance and events.
• Promoting inclusive access to arts education.
• Delivering excellent customer service with effective communication.
• Maintaining high levels of attention to detail.

Skills

Organisational skills

Time-management skills

Written communication

Verbal communication

Database data entry

Payment processing

Customer service

Proactive working style

Job description

Join to apply for the AUB Academy Administrator role at Arts University Bournemouth

We are proud to have achieved the Inclusive Employers Standard Silver Accreditation in 2024, reflecting our dedication to fostering an inclusive and respectful environment where the diversity of our students and staff is truly valued and respected. We welcome applications from all areas of the community and particularly encourage applications from People of Colour and people who are disabled, who are currently underrepresented in our workforce.

Our commitment to Safeguarding

AUB is committed to maintaining the highest standards of safeguarding. We take all reasonable steps to ensure the safety and welfare of children, young people, and adults at risk who engage with us, as well as those who work with them.

About the role

We are seeking an Administrator to join our AUB Academy, a dynamic hub of innovation and opportunity, passionately committed to transforming arts education and expanding access to inspiring creative learning for both domestic and international markets.

Responsibilities

• First point of contact for prospective students, parents, and visiting tutors, providing excellent customer service across all programmes.
• Managing course bookings, database data entry, processing payments, and monitoring enrolments to ensure smooth operation of short courses, bespoke programmes, and summer course offers.
• Supporting tutor recruitment, course material orders and preparation, room bookings, and resource management.
• Improving administrative procedures; liaising with internal AUB departments (HR, Finance, Marketing, Campus Services), assisting with event organisation, risk assessments, and ensuring compliance with university policies.
• Supporting the delivery of bespoke courses aimed at both domestic and international markets, promoting inclusive access to arts education.
• Delivering excellent levels of customer service with effective communication, organisational skills, and adaptability to changing priorities.
• Maintaining high levels of attention to detail, professionalism, and a commitment to inclusive access to arts education.
• Highly organised with excellent time‑management skills, written and verbal communication, prioritising workloads to tight deadlines.
• Demonstrating a strong commitment to delivering excellent customer experiences and a passion for creative arts education.
• Moving course materials and supplies within the AUB Academy Media Store on a regular basis.
• Working primarily morning shifts; other arrangements can be discussed with the Academy Manager.

Qualifications

• Excellent organisational and time‑management skills.
• Strong written and verbal communication abilities.
• Proficiency in database data entry and payment processing.
• Ability to prioritise workloads and meet tight deadlines.
• Commitment to providing outstanding customer service and inclusive access.
• Passion for creative arts education and a proactive, agile working style.

Benefits

• Annual salary increase in line with the grade of the role.
• Annual cost‑of‑living uplift (subject to university decision).
• Generous holiday entitlement.
• Enrollment in the Local Government Pension Scheme (professional services staff) or the Teachers’ Pension Scheme (academic staff) from day one of employment.
• Access to subsidised bus travel, cycle‑to‑work schemes, and annual savings schemes.
• Further benefits can be explored on the AUB careers website https://aub.ac.uk/working-at-aub.
• AUB has an agile working policy, and flexible working can be considered.

For support with your application or any questions about the role or recruitment process, please email [e-mail]. If you are disabled, we are committed to supporting you with reasonable adjustments. Please email [e-mail] and we’ll be in touch.