Attendance Support Officer

Hillingdon Council; London; On-site; GBP 10,000 - 40,000; Full time

Job summary

An established industry player is seeking an Attendance Support Officer to enhance student engagement and attendance. This role focuses on developing Attendance Plans, engaging with families, and addressing barriers to attendance through effective communication and collaboration with partner agencies. The ideal candidate will have a strong background in education or social care, excellent organizational skills, and a passion for supporting young people and their families. Join a supportive team that values work-life balance and offers a fulfilling career with numerous benefits aimed at your professional development and wellbeing.

Benefits

Flexible Working Hours

Generous Holiday Entitlement

Discounts at leisure centres

Cycle Purchase Scheme

Discount on Golf Fees

Local Government Pension Scheme

Mental Health Support

24-hour confidential advice and counselling

Qualifications

• Experience working with pupils and parents in educational or social care settings.
• Ability to engage families and provide constructive solutions.

Responsibilities

• Develop and implement Attendance Plans for pupils and families.
• Engage parents in discussions about attendance issues.

Skills

Communication Skills

Organizational Skills

Problem-Solving

Interpersonal Skills

Education

5 GCSEs including Maths and English

NVQ level 3 in an appropriate field

Recognised qualification in Education or related field

Job description

About the role

The Attendance Support Officer will enable pupils to receive maximum benefit from the education provision made available to them by assisting their regular attendance at school. This will be achieved through supporting individual pupils and their parents, enabling effective communication between parents, carers, guardians, and school, and monitoring school and pupil attendance data to provide support and focus efforts to unblock wider barriers to attendance.

Key Responsibilities:

• Develop, implement, and review Attendance Plans for pupils and their families to help them overcome non-attendance difficulties.
• Engage parents in attendance contacts and formal meetings regarding poor attendance.
• Deliver interventions directly to young people and/or the family unit and broker services from partner agencies, voluntary or community groups as required.
• Be persistent in engaging families or individuals who may be resistant by using assertive, creative, and practical engagement strategies.
• Provide families with advice and guidance on the implications of non-school attendance and contribute to the process of applying due process, including legal proceedings if necessary.
• Maintain effective communications with partner agencies and support family members in accessing and engaging with universal and targeted services as required.
• Attend case conferences, statutory reviews, court, and other meetings as required.
• Maintain timely and concise electronic case records and written reports that evidence the work undertaken and the progress achieved.

Person Specification:

• 5 GCSEs including Maths and English or NVQ level 3 in an appropriate field.
• A recognised qualification in a related profession (e.g., Education, youth work, child and family development) is desirable.
• Ability to undertake occasional evening and weekend work.
• Experience of working as an education welfare officer/school attendance officer/equivalent, or direct face-to-face working with pupils and parents in an educational or social care setting for a minimum of one year.
• Good self-organisational skills, able to work independently and as part of a team.
• Knowledge and understanding of the problems and difficulties faced by families and the ability to help them find constructive solutions.

About us

We value our employees and are committed to ensuring that they enjoy a fulfilling and rewarding career with us. We understand that a happy and motivated workforce is essential for the success of our organisation. That is why we offer a wide range of employee benefits to enhance your work-life balance, financial wellbeing, health, and professional development.

Work Life Balance

• Flexible Working Hours – We recognise the importance of flexibility in managing your work and personal life.
• 36 Hour Week – Enjoy a standard 36-hour workweek for all full time staff.
• Generous Holiday Entitlement – You will receive a minimum of 26 days annual leave each year, in addition to bank holidays. This entitlement increases to a maximum 37 days after 10 years of service.

Health & Wellbeing

• Hillingdon Sport Leisure – Stay active and healthy with discounts at council owned leisure centres and swimming pools across the borough.
• Cycle Purchase Scheme – Promote eco-friendly commuting with our cycle purchase scheme.
• Discount on Golf Fees – Enjoy up to 30% discounts on green fees at council owned golf courses.
• Financial Benefits – Secure your future with access to the Local Government Pension Scheme and membership to the Credit Union.
• Vivup Benefits – Access a variety of offers and discounts through our Vivup Benefits.
• Eye Care – We contribute towards eye tests and lenses for Display Screen Equipment.
• Mental Health Support – Our mental health first aiders are trained to identify, understand, and help employees experiencing mental health issues.
• Support and Counselling Services – Access free 24-hour confidential advice and counselling as well as a legal advice service for you and your immediate family.

Commute with Ease

• Travel Support – Make your daily commute easier with our season ticket loans and free car parking. We also provide bicycle parking, lockers, and showers at the Civic Centre.

Equity, Diversity and Inclusion Statement
At the London Borough of Hillingdon, we are committed to creating a diverse, inclusive, and equitable workplace. This commitment means that all employees, job applicants and others who work for us will be treated fairly. The aim is for our workforce to be representative of all sections of society and Hillingdon residents so we welcome applicants from a wide variety of backgrounds. We strive to ensure that our recruitment process is free from discrimination and bias, and we are dedicated to providing reasonable adjustments to applicants with disabilities. Join us in building a workplace where everyone feels respected, able to give their best and be themselves at work, whilst contributing meaningfully to our organisation's success.

Additional Information
Due to an expected high volume of applications, we could close this role early, we therefore recommend you apply as soon as possible to avoid disappointment.