Business Support Officer (Access & Assessment Service)

Lambeth Council; London; Hybrid; GBP 36,000 - 38,000; Full time

Job summary

An established industry player is looking for a dedicated Business Support Officer to join their Children’s Social Care team. This role is perfect for someone who thrives in a fast-paced environment, providing essential support for child protection conferences. You will be responsible for minute-taking, coordinating meetings, and ensuring timely distribution of vital information. The position offers a hybrid working model, allowing for flexibility while contributing to meaningful work that impacts children's lives. If you are organized, reliable, and passionate about making a difference, this could be the perfect opportunity for you.

Benefits

Up to 31 days annual leave

Cycle to Work Scheme

Attractive Local Government Pension Scheme

Modern working environment

Excellent transport links

Qualifications

• Experience producing clear and concise minutes.
• Ability to work under pressure and meet tight deadlines.

Responsibilities

• Coordinate diaries and arrange meetings.
• Accurately record discussions during child protection conferences.

Skills

Minute-taking

Strong writing skills

Communication

Time management

Education

Administrative support experience

Experience in social care settings

Tools

Microsoft Office Suite

Database management software

Job description

Business Support Officer (Children’s Social Care)

Scale 6 £36,345 rising to £37,437 pa incl. LW

Permanent / Full Time

Hybrid Working

We are seeking dedicated and highly motivated individuals to join our team as a Business Support Officer. This role offers an exciting opportunity for someone who thrives in a fast-paced, office-based environment, supporting face-to-face child protection conferences.

The Role:

You will work closely with the child protection chair to ensure they have the necessary information to effectively chair the meeting. You will provide support to facilitate the smooth running of the conference.

The minutes are vital legal records and must be clear, precise, and timely. You will be responsible for accurately recording discussions and capturing any agreed actions made during child protection conferences.

Prior to the conference, you will ensure professional reports are distributed to participants and uploaded onto systems. After the conference, you will ensure the minutes and decisions are distributed to all attendees within statutory timescales.

You will manage key tasks such as:

1. Coordinating diaries and arranging meetings.
2. Minute-taking for complex, sensitive multi-agency meetings (to be completed within 24 hours).
3. Maintaining and updating key databases.
4. Handling sensitive and confidential information with professionalism.
5. Supporting internal and external stakeholders with excellent communication.

About You:

You must have experience producing clear, concise, and accurate minutes with strong writing skills.

You will provide comprehensive, professional, and proactive administrative support to our Children’s Social Care Assessment team. Your ability to work under pressure, prioritize competing demands, and deliver high-quality work within tight deadlines is vital.

You should also demonstrate the ability to:

• Work independently, taking ownership and accountability for tasks.
• Show motivation to deliver high-quality work consistently.
• Ensure all returns are completed accurately, meeting statutory deadlines and quality standards.
• Utilize a wide range of software programs effectively.
• Commit to reducing errors in work processes.
• Foster and maintain collaborative working relationships with internal and external stakeholders.
• Identify learning gaps and regularly assess and improve performance.
• Adhere to high standards of attendance, punctuality, and conduct.

We seek a self-starter who is adaptable, reliable, and organized, with a commitment to continuous improvement and professional excellence. If you are passionate about making a difference in child protection, please submit a supporting statement addressing the shortlisted criteria.

If you have any queries, please contact Natasha Salati, Business Support Team Leader, via email: [e-mail]

Why Lambeth:

• Modern working environment at Lambeth Town Hall and Civic Centre
• Competitive Salaries
• Up to 31 days annual leave, depending on continuous service
• Excellent transport links into London
• Hybrid/Flexible working
• Cycle to Work Scheme (including City Bike Hire)
• Attractive Local Government Pension Scheme

We are a Stonewall diversity champion, a Living Wage Employer, and guarantee interviews for all disabled candidates meeting the role's minimum criteria.

Successful candidates will be asked to apply for an Enhanced DBS certificate. Further info at www.homeoffice.gov.uk/agencies-public-bodies/dbs.

You will also need to undertake a Cifas check. Details at https://www.cifas.org.uk/.

We operate an anonymized application process. When uploading your Supporting Statement and CV, use the ‘cover letter’ link and remove personal details.

Applications must include a Supporting Statement and CV.

Interested?

Click the apply button, complete the online application, and upload your Supporting Statement and CV, clearly evidencing how you meet the criteria marked with an ‘A’ in the job specification.

Review the detailed qualifications and requirements in the JD and Person Specification.

Closing date: 11th May 2025 at midnight.

Lambeth is committed to equality and safer recruitment practices.