ATM Field Service Engineer - On-Site Tech & Customer Support

NCR Atleos; Lincoln; On-site; GBP 31,000 - 33,000; Full time

Benefits offered by this job

Company vehicle for personal use

25 days holiday (25 after 5 years)

Defined contribution pension with life

Private medical cover (employer funded

Employee assistance programme

Discounts and wellness programs

Job summary

NCR Atleos is hiring a Field Service Engineer to diagnose faults, repair ATM modules on-site, and maintain equipment within an assigned Lincoln area territory. The role requires extensive travel, adherence to safety policies, and customer-facing interaction. Full training is provided, with a company vehicle and fuel card included.

Hours are 42.5 per week across five days, with weekend work on a rota basis. Competitive salary and benefits accompany the position, reflecting London-area market

Qualifications

• Valid UK manual driving license required.
• Strong local geographical knowledge.
• Experience in break/fix, IT, computer or mechanical repair.
• Basic hardware and software knowledge.
• Experience with Windows operating systems.
• Excellent interpersonal skills and customer-facing abilities.
• Ability to work independently with minimal supervision.
• Strong problem-solving skills and ability to learn quickly.

Responsibilities

• Diagnose faults and repair or replace ATM modules on-site.
• Install, maintain and repair equipment within assigned territory.
• Take ownership of customer issues, ensuring satisfaction and SLA compliance.
• Adhere to Health & Safety policy during all tasks.
• Expect prolonged travel and manual handling of tools and parts.
• Full training and equipment provided; company vehicle with fuel card (BIK and mileage rules apply).

Skills

Valid UK driving license

Local geographical knowledge

Break/fix IT repair experience

Hardware and software knowledge

Windows operating systems experience

Interpersonal and customer-facing

Independent work ethic

Problem-solving skills

Quick learner

Work well under pressure

Job description

NCR Atleos is hiring a Field Service Engineer to diagnose faults, repair ATM modules on-site, and maintain equipment within an assigned Lincoln area territory. The role requires extensive travel, adherence to safety policies, and customer-facing interaction. Full training is provided, with a company vehicle and fuel card included.

Hours are 42.5 per week across five days, with weekend work on a rota basis. Competitive salary and benefits accompany the position, reflecting London-area market