Ast Patient Pathway Co-ordinator

Kingston and Richmond NHS Foundation Trust; Royal Borough of Kingston upon Thames; On-site; GBP 31,000 - 32,000; Full time

Job summary

Kingston and Richmond NHS Foundation Trust is seeking a Band 3 Assistant Patient Pathway Co-ordinator to join the Orthopaedic Admin department. The role focuses on coordinating the patient pathway from referral to discharge, supporting the PPC and admin managers, and ensuring timely, quality service for patients and staff.

Applicants should be team players with excellent organisational and communication skills, able to work under pressure and to deadlines, aligning with SOPs and trust standards.

Qualifications

• NHS experience preferred.
• Maths and English GCSE, Grade A-C or equivalent.
• Disclosure and Barring Service (DBS) check required as part of the recruitment process.

Responsibilities

• The post holder will be the point of contact for all administrative issues relating to patients' pathway of care.
• The post holder will support the Patient Pathway Co-ordinator (PPC) in the proactive management of the patient pathway from referral to discharge.
• Ensure high levels of patient and clinician satisfaction by being accessible, customer-focused and knowledgeable.

Skills

NHS Experience

Interpersonal skills

Communication skills

Team player

Organisation skills

Education

GCSE Maths & English

Job description

Kingston and Richmond NHS Foundation Trust

Ast Patient Pathway Co-ordinator

The closing date is 13 November 2026

This position is ideal for a motivated, career minded individual who is focused on delivering an excellent service for patients and staff.

An exciting opportunity has arisen for a Band 3 Assistant Patient Pathway Coordinator to join a busy Orthopaedic Admin department and wider cluster. If you like working in a varied role in a busy office environment, have excellent inter-personal and communication skills and enjoy working as part of a strong team that is committed to providing the highest quality care we look forward to receiving your application.

Applicants must be a team player, have excellent organisational skills and be able to work well under pressure and to tight deadlines. Accuracy and prioritisation skills are also required.

The successful candidate will work closely with the the Patient Pathway coordinators as well as the admin managers. , supporting the administration services. The ability to deal with multiple issues and operational matters is essential .

Main duties of the job

The post holder will be the point of contact for all administrative issues relating to patients' pathway of care. The post holder will work as part of a multi-disciplinary team and will provide support to the Patient Pathway Co-ordinator (PPC) in the proactive management of the patient pathway from referral to discharge, ensuring the entire pathway is managed smoothly.

The post holder will ensure high levels of patient and clinician satisfaction by being an accessible, customer focussed and knowledgeable point of contact. To provide a consistent approach across the Trust, using Standard Operating Procedures (SOPs) to ensure that functions of the role are carried out correctly within given timescales.

About us

Developmentand staff wellbeing

Your growthand personal happinessmattersto us.After all, we can't expect the best from you if we don't invest in your development and nurture your wellbeing.From the moment you join us, we're committed to fostering your professional and personal development within a supportive, empowering environment. Whether you're just starting your career or looking to advance further, we provide you with the tools and opportunities you need to succeed.We actively support colleagues to take part in research, quality improvement and innovation, whatever their role or level in the organisation.

To support your wellbeing, we offer an extensive range of resources, including an on-site staff nursery at Kingston Hospital, wellbeing practitioners, regular wellbeing classes, dedicated staff physiotherapist, comprehensive occupational health services, 24/7 employee assistance programme, and a range of other support and activities.

We also take every opportunity to thank and recognise the work our teams do, through weekly 'shoutouts' and patient feedback, monthly and annual awards.

Wherever you work across our organisation, we look forward to welcoming you.

Job responsibilities

***Please see the attached supporting document/s which contains more information about the role in the job description and person specification***

Experience

• NHS Experience

GCSE

• Maths and English GCSE, Grade A-C or equivalent

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Kingston and Richmond NHS Foundation Trust

£30,630 to £32,346 a yearPro rata, per annum, incl. HCAS (Outer)