Patient Pathway Administrator

Kingston and Richmond NHS Foundation Trust; Royal Borough of Kingston upon Thames; On-site; GBP 31,000 - 32,000; Full time

Job summary

Kingston and Richmond NHS Foundation Trust is seeking a Patient Pathway Administrator to manage referrals, schedule appointments, and assist in coordinating the patient journey from referral to discharge.

You will work within a multidisciplinary team, handle patient data systems, maintain waiting-time targets, and ensure compliance with SOPs and policies.

Qualifications

• GCSE English and Maths at grade A-C (or equivalent).
• Experience using IT systems and patient data systems.
• Experience of NHS/Healthcare environment and scheduling appointments.

Responsibilities

• Process and log referrals (paper and Choose and Book) per policy and SOP.
• Schedule new and follow-up appointments with clinicians to optimize capacity.
• Ensure required diagnostics/investigations are requested across Trusts.
• Assist coordinating appointments/procedures at other hospitals as needed.
• Record clinic outcomes accurately on CRS, including offsite clinics.
• Complete clinic cancellation forms under supervision and process per SOP.

Skills

Data entry

IT systems

Communication

Education

GCSE English & Maths

Job description

Kingston and Richmond NHS Foundation Trust

Patient Pathway Administrator

The closing date is 23 November 2026

The post holder will be the point of contact for all administrative issues relating to patients' pathway of care. The post holder will work as part of a multi-disciplinary team and will provide support in the proactive management of the patient pathway from referral to discharge, ensuring the entire pathway is managed smoothly.

Main duties of the job

• Process and log all referrals, including paper and Choose and Book, in line with Trust Access Policy and speciality SOP.
• Schedule new and follow up appointments with the most appropriate clinician, ensuring that capacity is proactively and efficiently used, escalating issues as required to the Admin Manager/Team Leader
• Ensure that any diagnostics and investigations that are required as part of the patient pathway have been requested, including those carried out at other Trusts.
• Assist in the co-ordination of appointments and procedures at other hospitals and organisations, where required.
• Ensure clinic outcomes are recorded accurately on CRS, including those for offsite clinics.
• Under supervision, completeclinic cancellation forms and process according to SOP.
• Reschedule outpatient clinics as requested by Admin Manager/Team leader, in line with waiting time targets
• Use the Trust's medical transcription system and ensure that letters are processed in accordance with SOP

Continued on attached JD...

About us

Kingston and Richmond NHS Foundation Trust cares for more than half a million patients a year, from across Kingston, Richmond, Elmbridge (Surrey), Merton, Wandsworth and Sutton. In 2018, we became the first acute hospital trust in London to be rated "Outstanding" for overall quality and leadership by the national Care Quality Commission regulator.

We have approximately 350 beds and directly employ around 2,900 staff. Our trust provides a full range of diagnostic services and treatment services. Our main site is the Kingston Hospital site but we also run a number of outpatient clinics in the community, including in Raynes Park, Surbiton, Queen Mary's Roehampton and Teddington.

Job responsibilities

Please see the attached supporting document/s (JD) which contains more information about the role in the job description and person specification

NB: ensure any supporting statements align with the job description and person specification, as your application will be assessed against these criteria.

Person Specification

Qualifications

• GCSE or equivalent in English and Maths, grades A-C (or equivalent)

Experience

• Experience of using full range of IT systems and patient data systems
• Experience of working in the NHS/ Healthcare
• Experience of scheduling appointments and/or admissions

Skills

• Accurate data entry, typing and checking skills
• Ability to communicate effectively with people at all levels

Knowledge

• Understanding of patient priorities and performance targets related to appointments and waiting times
• Basic knowledge of medical terminology

Other

• Ability to follow and work to policies and protocols
• Demonstrate how you meet Kingston and Richmond Trust values

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Kingston and Richmond NHS Foundation Trust

£30,630 to £32,346 a yearPro rata, pa, incl. HCAS