Associate Systems Engineer

Trading Technologies; Belfast City District; Hybrid; GBP 22,000 - 38,000; Full time

Benefits offered by this job

Health & Financial Security

Time Off & Flexibility

Work-Life Support & Resources

Wellness & Lifestyle Perks

Our Culture

Job summary

Trading Technologies is seeking an Associate Systems Engineer to join our Global Operations team in Belfast. The role focuses on monitoring, initial troubleshooting, and executing SOPs to maintain a high-availability SaaS trading platform.

You will be the first contact for break-fix tickets, handling Linux/Windows, AWS, and virtualization aspects in a 24/7 global support model. Ideal candidates are early in their careers with a drive to learn the full infrastructure stack, including Linux,

Qualifications

• Associate degree or relevant certification in Computer Science or related field preferred.
• Familiarity with virtualization platforms and concepts (VMware, OpenShift Virt, Nutanix).
• General familiarity with Linux (RHEL/CentOS) and Windows Server administration.
• Strong troubleshooting and step-by-step problem solving.
• Basic exposure to Python or Bash scripting.
• Strong verbal and written communication for incidents.
• Team-oriented mindset and ability to follow direction from leadership.
• Ability to work in rotating shifts to support a 24/7 operation.

Responsibilities

• Tier 1 & Tier 2 support and triage for Linux/Windows, AWS, and hardware issues.
• Diagnose authentication failures across AD, LDAP/SSSD, MFA/2FA, and AWS IAM.
• Troubleshoot global virtualization environments to maintain uptime.
• Perform routine monitoring and health checks of hybrid compute and storage services.
• Execute SOPs for access requests, provisioning, and hardware status checks.
• Document troubleshooting steps and contribute to the knowledge base.

Skills

Analytical skills

Scripting exposure

Operating systems familiarity

Virtualization basics

Communication

Collaborative mindset

Adaptability

Education

Associate’s degree or relevant certification

Tools

VMware

OpenShift Virt

Nutanix

vSphere/ESXi

Job description

Description

We are seeking a highly motivated and detail-oriented Associate Systems Engineer to join our Global Operations team. This role is the foundational layer of our "Follow-the-Sun" support model, acting as the primary point of contact for technical triage and initial resolution of "break-fix" tickets for our high-performance SaaS trading platform. The Associate Systems Engineer will focus on monitoring, initial troubleshooting, and executing standard operating procedures (SOPs) to maintain platform stability. This is an ideal role for someone early in their career with a strong desire to learn the full infrastructure stack including: Linux, Windows, Virtualization, and AWS within a mission-critical production environment.

We are seeking a highly motivated and detail-oriented Associate Systems Engineer to join our Global Operations team. This role is the foundational layer of our "Follow-the-Sun" support model, acting as the primary point of contact for technical triage and initial resolution of "break-fix" tickets for our high-performance SaaS trading platform. The Associate Systems Engineer will focus on monitoring, initial troubleshooting, and executing standard operating procedures (SOPs) to maintain platform stability. This is an ideal role for someone early in their career with a strong desire to learn the full infrastructure stack including: Linux, Windows, Virtualization, and AWS within a mission-critical production environment.

Department: Engineering
Location: Belfast
Compensation: £22,000 - £37,500 / year

What Will You Be Involved With

• Tier 1 & Tier 2 Support & Triage: Act as the initial responder for incoming technical tickets, providing triage and resolution for common "break-fix" issues related to Linux/Windows systems, AWS instances, and hardware.
• Hybrid Identity & MFA Triage: Triage and diagnose authentication and authorization failures across a global hybrid environment: Active Directory, Linux LDAP/SSSD, MFA/2FA, and AWS IAM role assumption errors.
• Virtualization Health & Performance Triage: Perform troubleshooting for global virtualization environments (e.g., Nutanix, Red Hat OpenShift Virt, VMware vSphere/ESXi or KVM) to maintain production uptime.
• Monitoring & Health Checks: Perform routine monitoring of global hybrid compute and storage services to ensure optimal health and performance.
• SOP Execution: Utilize and maintain technical runbooks (SOPs) for repeatable tasks such as user access requests, basic instance provisioning, and hardware status checks.
• Escalation Management: Clearly document and escalation Management: Clearly document and escalation Management:
• Automation Support: Assist in maintaining existing automation scripts (Bash/Python) and Infrastructure as Code (IaC) deployments under the guidance of senior team members.
• Documentation: Contribute to the internal knowledge base by documenting new troubleshooting steps and updating existing procedures.
• 24/5 Rotation: Participate in an 8-hour shift rotation (including potential swing or graveyard shifts) to provide seamless global coverage.

What You Bring To The Table

• Foundational Knowledge: An associate’s degree or relevant certification in Computer Science or a related technical field is preferred.
• Virtualization Basics: General familiarity with virtualization platforms and concepts. Exposure to VMware, OpenShift Virt, Nutanix or similar technologies.
• Operating System Basics: General familiarity with Linux (RHEL/CentOS) and/or Windows Server administration.
• Analytical Skills: A talent for troubleshooting and solving technical problems in a logical, step-by-step manner.
• Scripting Exposure: Basic exposure to or interest in learning scripting languages such as Python or Bash.
• Communication: Strong verbal and written communication skills, with a focus on providing excellent customer service during technical incidents.
• Collaborative Mindset: A team-oriented attitude and the ability to follow technical direction from senior leadership and the Dispatch Lead.
• Adaptability: Ability to work in a rotating shift environment to support a 24/7 "follow-the-sun" operation.

What We Bring To The Table

We offer a comprehensive benefits package designed to support your well-being, growth, and work-life balance.

• Health & Financial Security:
  • Medical, Dental, and Vision coverage
  • Group Life (GTL) and Group Income Protection (GIP) schemes
  • Pension contributions
• Time Off & Flexibility:
  • Enjoy the best of both worlds: the energy and collaboration of in-person work, combined with the convenience and focus of remote days. This is a hybrid position requiring three days of in-office collaboration per week, with the flexibility to work remotely for the remaining two days. Our hybrid model is designed to balance individual flexibility with the benefits of in-person collaboration, enhanced team cohesion, spontaneous innovation, hands-on mentorship opportunities and strengthens our company culture.
  • 25 days of Paid Time Off (PTO) per year, with the option to roll over unused days.
  • One dedicated day per year for volunteering.
  • Two professional development days per year to allow uninterrupted professional development.
  • An additional PTO day added during milestone anniversary years.
  • Robust paid holiday schedule with early dismissal.
  • Generous parental leave for all parents (including adoptive parents).
• Work-Life Support & Resources:
  • Budget for tech accessories, including monitors, headphones, keyboards, and other office equipment.
  • Milestone anniversary bonuses.
• Wellness & Lifestyle Perks:
  • Subsidy contributions toward gym memberships and health/wellness initiatives (including discounted healthcare premiums, healthy meal delivery programs, or smoking cessation support).
• Our Culture:
  • Forward-thinking, culture-based organization with collaborative teams that promote diversity and inclusion.

Trading Technologies (www.tradingtechnologies.com) is a global capital markets platform services company providing market-leading technology for the end-to-end trading operations of Tier 1 banks, brokerages, money managers, hedge funds, proprietary traders, Commodity Trading Advisors (CTAs), commercial hedgers, and risk managers. With its roots in listed derivatives, the Software-as-a-Service (SaaS) company delivers “multi-X” solutions, with “X” representing asset classes, functions, workflows, and geographies. This multi-X approach features trade execution services across futures and options, fixed income, foreign exchange (FX), and cryptocurrencies, augmented by solutions for data and analytics, including transaction cost analysis (TCA); quantitative trading; compliance and trade surveillance; clearing and post-trade allocation; and infrastructure services. The