Associate Product Manager

Civil Service World; Newcastle upon Tyne, Leeds; Ibrido; GBP 32.000 - 48.000; Tempo pieno

Vantaggi offerti da questo lavoro

Flexible working

Learning and development opportunities

Descrizione del lavoro

HMRC invites applications for an Associate Product Manager to help deliver and improve inbound scanning and digital communication services. You will work in multidisciplinary teams to prioritise improvements and shape a user‑centred product roadmap.

You’ll use user research and performance data to drive decisions, collaborate with designers and researchers, and ensure accessibility standards are met while supporting HMRC's digital transformation initiatives.

Competenze

• Experience delivering or supporting digital products or services in an Agile environment.
• Ability translate user, business and operational needs into product requirements and improvements.
• Skill in prioritising competing requirements to deliver value for users and the organisation.
• Evidence of building relationships with stakeholders and gaining support for product decisions.
• Experience identifying problems within a product or service and implementing improvements.
• Experience collaborating with multidisciplinary teams, suppliers or delivery partners.
• Experience using service performance or user insight to inform priorities.

Mansioni

• Support the delivery and continuous improvement of product features for HMRC's inbound scanning and digital communication services.
• Define and refine the scope of product features, balancing user, business and operational needs.
• Own and prioritise a backlog of user stories and ensure priorities align with product goals.
• Build stakeholder understanding and support for product priorities and the roadmap.
• Work collaboratively with multidisciplinary teams, other government departments and suppliers to shape and improve services.
• Use user research and performance data to identify opportunities for improvement and inform product decisions.
• Work with researchers and designers to ensure products consider user needs and meet accessibility standards.

Descrizione del lavoro

Working pattern Flexible working, Full-time, Job share, Part-time

This is an exciting opportunity to join HMRC’s Chief Digital Product Office within the Digital Communications Services team, which manages HMRC’s inbound communication channels and services.

Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it’s really like to work at HMRC.

Visit our YouTube channel to watch the full series and come and discover your potential.

As an Associate Product Manager, you will support the delivery and continuous improvement of HMRC’s inbound scanning and digital communication services. You will work with multidisciplinary teams, stakeholders and suppliers to understand user and organisational needs, prioritise improvements and help deliver accessible, effective digital services.

You will have the opportunity to work on complex, high-profile services during a period of significant transformation, helping to shape enhancements and improvements to live services.

You will work with colleagues across product, delivery, user research, design and performance analysis, using evidence and insight to inform product decisions and priorities.

HMRC provides learning and development opportunities to help Associate Product Managers build their product management capability and progress their careers in line with the Government Digital and Data profession.

This is an exciting opportunity to join HMRC’s Chief Digital Product Office within the Digital Communications Services team, which manages HMRC’s inbound communication channels and services.

Person specification

Responsibilities

As an Associate Product Manager, you will:

• Support the delivery and continuous improvement of product features for HMRC's inbound scanning and digital communication services.
• Define and refine the scope of product features and enhancements, balancing user, business and operational needs.
• Own and prioritise a backlog of user stories, ensuring priorities align with product goals and deliver value for users and the organisation.
• Build stakeholder understanding and support for product priorities, decisions and the product roadmap.
• Work collaboratively with multidisciplinary teams, other government departments and suppliers to shape and improve services.
• Use user research, service performance information, operational evidence and feedback to identify opportunities for improvement and inform product decisions.
• Work with researchers and designers to ensure products and services consider user needs and meet relevant accessibility standards.
• Contribute to HMRC's Product Management community, sharing learning and supporting the development of product management capability across the organisation.

You will need to demonstrate:

• Experience of delivering or supporting digital products or services in an Agile environment.
• Experience of translating user, business and operational needs into clear product requirements, improvements or solutions.
• Experience of prioritising competing requirements or activities to deliver value for users and the organisation.
• Evidence of building effective relationships with stakeholders and gaining support for product decisions or service improvements.
• Experience of identifying problems within a product, service or process and implementing effective improvements or solutions.
• Experience of working collaboratively with multidisciplinary teams, suppliers or delivery partners to deliver or improve services.
• Experience of using service performance, user insight or operational evidence to inform priorities and improvements.

Specialist role context

You will be working on services that include high-volume inbound scanning and intelligent document-processing technology, including document classification, data extraction and exception handling.

Previous experience of these technologies is not required, but an interest in learning about the technology, operational environment and associated service dependencies will be important.

Office Closures

If your location preference is for the following site, it’s important to note that this is not long-term site for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time.

Benton Park View, Newcastle - moving to Pilgrims Quarter, Newcastle

You will be given more information about what this means at the job offer stage.

Leeds Location

Moves Adjustment Payment will be available for this role, provided the successful applicant is a current HMRC colleague in Bradford and meets the eligibility requirements outlined in the HMRC’s Moves Adjustment Payment guidance.

Further Location Information

Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a ‘Further Location Preferences (optional)’ field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application.

Government Digital and Data is a community of experts leading digital transformation in government, creating more efficient services that have a meaningful impact on people’s lives.

Theprofession has technical specialists of all levels and backgrounds. They share a commitment to put users first and deliver world-leading government products and services.

Job roles within the profession range from trainee to Senior Civil Servants who lead on the very future of government itself.

Working in Government Digital and Data

Building the government of tomorrow

The UK government is recognised as a global leader in digital transformation. Government Digital and Data experts design, build and manage essential services that impact millions of peoples lives daily.

With an unprecedented number of digital transformation projects underway, the potential to help solve complex problems and shape our society’s future is enormous.

Examples of Government Digital and Data roles:

• User Researcher
• Content Designer
• Software Developer
• Delivery Manager
• Business Analyst
• Product Manager
• Technical Architect

As a Government Digital and Data specialist you will be working at the cutting edge of how people interact, and are empowered by government.

You’ll work in collaborative multidisciplinary teams on a range of projects and services that focus on user needs and deliver real value to society. You’ll be part of a cross-government profession with clearly defined career paths, support and learning and development.