Associate Product Manager – Hybrid Digital Services

Hard Problems; Manchester; Hybrid; GBP 46,000 - 50,000; Full time

Benefits offered by this job

Leave allowance

Pension scheme

Coaching & development

Job summary

HMRC invites an Associate Product Manager to support inbound scanning and digital communication services, collaborating with product, delivery, user research, design and performance analysis colleagues. You’ll work on high‑volume document processing, including classification, data extraction and exception handling, with development support provided.

The role is based in Manchester with hybrid working (60% in the office, up to 2 days remote) and offers a salary of £45,544–£49,523 plus pension and

Qualifications

• Experience delivering or supporting digital products or services in an Agile environment.
• Experience translating user, business and operational needs into clear product requirements.
• Experience prioritising competing requirements to deliver value for users and the organisation.
• Evidence of building effective relationships with stakeholders and gaining support for product decisions or service improvements.
• Experience identifying problems within a product, service or process and implementing effective improvements.
• Experience working collaboratively with multidisciplinary teams, suppliers or delivery partners to deliver or improve services.

Responsibilities

• Support the delivery and continuous improvement of product features for HMRC's inbound scanning and digital communication services.
• Define and refine the scope of product features and enhancements, balancing user, business and operational needs.
• Own and prioritise a backlog of user stories, ensuring priorities align with product goals and deliver value for users and the organisation.
• Build stakeholder understanding and support for product priorities, decisions and the product roadmap.
• Work collaboratively with multidisciplinary teams, other government departments and suppliers to shape and improve services.
• Use user research, service performance data, operational evidence and feedback to identify opportunities for improvement and inform product decisions.
• Work with researchers and designers to ensure products meet user needs and relevant accessibility standards.
• Contribute to HMRC's Product Management community, sharing learning and supporting the development of product management capability across the organisation.

Skills

Agile delivery experience

Translate user/business needs into req

Prioritisation of competing reqs

Stakeholder relationship building

Identify problems and improvements

Collaborate with multidisciplinary团队

Use performance data to inform priort

Job description

HMRC invites an Associate Product Manager to support inbound scanning and digital communication services, collaborating with product, delivery, user research, design and performance analysis colleagues. You’ll work on high‑volume document processing, including classification, data extraction and exception handling, with development support provided.

The role is based in Manchester with hybrid working (60% in the office, up to 2 days remote) and offers a salary of £45,544–£49,523 plus pension and