Associate Office Coordinator - Lettings

Campions Group; Greater London; On-site; GBP 32,000 - 45,000; Full time

Benefits offered by this job

Employee assistance programme

Competitive holiday allowance + public

Charity matching and payroll giving

Eye care vouchers

Annual flu vaccination vouchers

Birthday leave

Health cash plan plus other benefits

Job summary

Campions Group in Canary Wharf is seeking an Associate Office Coordinator to support Sales & Lettings operations across one or two offices. The role focuses on coaching, process improvement, and maintaining high service standards. You will act as a key support for branch teams, ensuring compliance and efficient customer service.

The ideal candidate has strong property admin experience, is highly organised, and can mentor colleagues while improving processes across multiple offices.

Qualifications

• Experience in sales and/or lettings administration.
• Experience coaching or mentoring colleagues.
• Excellent organisational skills and attention to detail.
• Strong understanding of compliance and administrative best practice.
• Ability to work across multiple teams or locations.
• Excellent communication and problem-solving skills.

Responsibilities

• Ensure administrative processes are applied consistently across supported offices.
• Promote best practice in documentation, CRM management and customer service.
• Support offices in maintaining high operational, compliance and service standards.
• Assist with implementing new systems, processes, and regulatory updates.
• Coach and mentor Office Coordinators and Senior Coordinators to improve performance.
• Maintain knowledge of property portfolios to support viewings and marketing.

Skills

Operational lettings admin

Coaching

Organisational skills

Compliance knowledge

Multi-team collaboration

Communication

Job description

Job Title: Associate Office Coordinator

Location: Canary Wharf

Department: Lettings

Reports To: Branch Manager / Regional Office Coordinator

About The Role

We are looking for an experienced and highly organised Associate Office Coordinator to support the smooth running of our Sales & Lettings operations across one or two busy offices.

This is an excellent opportunity for someone with strong property administration experience who enjoys coaching and supporting colleagues, improving processes, and ensuring consistently high operational standards. You will act as a key point of support for branch teams, helping to maintain compliance, efficiency, and exceptional customer service.

Operational Excellence & Consistency

• Ensure administrative processes and procedures are applied consistently across supported offices.
• Promote best practice in documentation, CRM management, and customer service delivery.
• Support offices in maintaining high operational, compliance, and service standards.
• Assist with the implementation of new systems, processes, and regulatory updates.

Coaching & Team Support

• Coach and mentor Office Coordinators and Senior Coordinators, helping to develop their skills, confidence, and performance.
• Share knowledge, guidance, and practical solutions to operational challenges.
• Provide additional support during busy periods or when operational issues arise.

Property Administration

• Maintain an in-depth knowledge of property portfolios across supported offices, including:
• Access arrangements
• Key locations
• Occupancy status
• Special property requirements
• Ensure accurate information is maintained to support viewings, marketing activities, compliance requirements, and customer service.

Stakeholder Collaboration

• Act as a key link between branch offices and regional or head office teams.
• Support effective communication, reporting, and feedback across departments.
• Build strong working relationships with colleagues at all levels.

Essential Skills & Experience

• Strong operational knowledge of sales and/or lettings administration.
• Previous experience supporting, coaching, or mentoring colleagues.
• Excellent organisational skills and attention to detail.
• Strong understanding of compliance and administrative best practice.
• Ability to work confidently across multiple teams or locations.
• Excellent communication and problem-solving skills.

About The Company

Chestertons: Established for over 200 years, Chestertons is a successful London-based estate agency with over 30 branches across the capital. We are a highly-respected authority on London property and take pride in our reputation as an innovative and dynamic business.

Campions: Campions is one of the fastest growing sales and lettings agency groups in the UK. It currently includes the Chestertons, Chase Buchanan, Retirement Homesearch and Campions Lettings & Management brands which collectively sell, rent and manage thousands of properties across the country every year.

Perks That Make a Difference

Benefits

• Employee assistance programme
• Competitive holiday allowance + public holidays
• Charity matching and payroll giving
• Contribution towards eye care tests
• Annual flu vaccination vouchers
• Birthday leave
• Health cash plan plus a range of other additional benefits that are linked to specific job grades.

We are an equal opportunities employer, we welcome applications from everyone who is excited by the opportunity to join us. At Campions, we are committed to creating a diverse and inclusive workplace. We will thoroughly consider all applications without attention to ethnicity, religion, sexual orientation, gender, identity, family or parental status, national origin, veteran status, neurodiversity status, or disability status.