Office Coordinator

Campions; Greater London; Hybrid; GBP 26,000 - 29,000; Full time

Benefits offered by this job

Employee assistance programme

Competitive holiday allowance

Health cash plan

Annual flu vaccination vouchers

Birthday leave

Job summary

Campions, based in Greater London, is looking for an Office Coordinator/Senior Office Coordinator to support sales and lettings operations. The role involves managing documentation, scheduling, and providing exceptional customer service. Candidates should be dynamic individuals proficient in CRM and office software, with a passion for property sales. The position offers an annual salary of £26,000 - £29,000, along with a range of benefits including an employee assistance program, competitive holiday allowance, and health plans.

Qualifications

• Dynamic individual thriving in fast-paced environments.
• Experience in property sales or lettings is a plus.
• Proficient in using office and industry-specific software.

Responsibilities

• Handle documentation and client information efficiently.
• Greet clients and resolve inquiries professionally.
• Prepare and update property listings accurately.
• Keep office organized and communicate effectively.

Skills

Exceptional customer service

Document management

CRM systems utilization

Problem resolution

Tools

Microsoft Office Suite

CRM Systems

Job description

Chestertons Estate Agency

Office Coordinator / Senior Office Coordinator - Sales and Lettings

Location: Hampstead

Hours: Full time Office based Monday to Friday with 1 day working from home.

Salary: £26,000 - £29,000 per annum

Are you a dynamic individual with a flair for exceptional customer service? Do you excel in fast-paced environments and enjoy managing various tasks? If you're eager to make an impact in the thriving world of property lettings and sales, we want to hear from you!

Overview of Key Duties

Administrative Support

• Document Management: Handle documentation related to property sales, including listings and pre offer information.
• Data Entry: Update and maintain databases with property details, client information, and transaction records.
• Scheduling: Coordinate client appointments, property viewings, and manage the office calendar.
• Correspondence: Manage communications, including emails, phone calls, and mail, ensuring timely responses.

Customer Service

• Client Interaction: Greet clients, address inquiries, and provide detailed information about properties and services.
• Problem Resolution: Resolve client issues or complaints promptly and professionally, maintaining high satisfaction levels.

Sales Support

• Property Listings: Assist in preparing and updating property listings, ensuring accuracy both online and in-office.
• Promotional Activities: Support marketing efforts, including preparing promotional materials and organising local events.
• Reporting: Generate and distribute sales performance reports to the management team.

Operational Tasks

• Office Management: Keep the office organised, stocked with supplies, and ensure a professional environment.
• Coordination: Serve as a liaison between the sales team and other departments, fostering effective communication and collaboration.
• Compliance: Ensure all transactions and activities adhere to relevant regulations and company policies.

Technology and Tools

• CRM Systems: Utilise CRM systems to track client interactions and manage data efficiently.
• Software Proficiency: Use office software (e.g., Microsoft Office Suite) and industry-specific tools effectively.

About The Company

Chestertons: Established for over 200 years, Chestertons is a successful London-based estate agency with over 30 branches across the capital. We are a highly-respected authority on London property and take pride in our reputation as an innovative and dynamic business.

Campions: Campions is one of the fastest growing sales and lettings agency groups in the UK. It currently includes the Chestertons, Chase Buchanan, Retirement Homesearch and Campions Lettings & Management brands which collectively sell, rent and manage thousands of properties across the country every year.

Benefits: Employee assistance programme, competitive holiday allowance + public holidays, charity matching and payroll giving, contribution towards eye care tests, annual flu vaccination vouchers, birthday leave, health cash plan plus a range of other additional benefits that are linked to specific job grades.

We are an equal opportunities employer, we welcome applications from everyone who is excited by the opportunity to join us. At Campions, we are committed to creating a diverse and inclusive workplace. We will thoroughly consider all applications without attention to ethnicity, religion, sexual orientation, gender, identity, family or parental status, national origin, veteran status, neurodiversity status, or disability status.